Domino's Pizza - Dundee - City Quay — Restaurant in Scotland

Outstanding until today

For years me and my partner have had nothing short of the best service from City Quay, and when my partner became lactose intolerant they were even better by making amendments when we called such as using the vegan cheese for my partner's ham and pinapple pizza.

That was untill today when we called for our regular order, and was met with a woman claiming to be the manager (Didn't catch her name) Adamantly disagreeing with me about "Gluten Intolerance" Then after finaly listening to me state "Lactose" for the 7 or 8th time, said "No we don't do that it's not on the menu" I stated her staff had been exelent in making amendments for my partner and she responded by stating "Well I will have to give them a talk to, because they should not be doing that since it's not on the menu as I have told you"

So I would like to thank, and apologise to the excellent staff at Dominoes City Quay for having to be punnished for giving great customer service. And I shall be leaving this 1 star because I have never seen a food place where the manager will actively atempt to make the customer service of an...

What an utter shambles. After a night out in Dundee we want pizza. We are staying at the Apex Hotel literally about 20 steps away from the store.

We approached the store and asked one of the delivery drivers if it is possible to order a pizza for delivery but just collect it at the back door to save the driver having to drive around to the hotel.

The driver said he would have to speak to a manager who came out a short time later and told us that the pizza would have to be delivered to the hotel. The manager then advised me if I phone just or he would step inside take my order and process the order via my debit card which I gave to him.

The manager took my order on the telephone came to the back door and gave me my card back and then had a horrendous attitude and told me that I could not wait at the back door for my pizza I would have to go 100 yards across the road to the hotel and he would send someone over with the pizza.

Wow........

I'm not very happy my boyfriend paid 18 pound for a delivery from domonios but when the food arrived and we opend the pizza to find it was the wrong pizza with just cheese on it I phoned the company and was first told i have to pay extra 6 pound which I refused then they passed me to the manger and he said it would be an extra 2.60 which I was happy to pay due to the fact dominos are normally really good.so a second pizza arrived and yet it was the wrong size toatly disappointed and disgraced cos they are not cheap place so you expect to get your correct order or it to be sorted out correctly which obviously the must not have even checked what I actually...