Quayside Bar & Grill — Restaurant in Scotland

Where shall I begin. Starts with a phone call (2pm) asking if I still require my table for 2 at 7pm not really as I booked a table of 3 and my booking confirmation confirms 3 people. I thought not a problem genuine mistake but now they are aware that it’s actually 3 people as confirmation. We should be so lucky, we arrive on time 7pm the host on the desk quickly rushes to his colleague to get her place a chair on the temporary table for 2 (this table has been pre booked for over 2 weeks) We get placed on a table that can only be described as a coffee table not fit for dining. The waitress then arrives all I can say is that I’ve never met such a rude waitress may I suggest she finds an alternative career as hospitality is clearly not her field. No person should ever feel rushed when dining, we had been seated for 10 minutes she asked us 4 times if we was ready to order, we ordered our drinks as we felt so rushed into ordering something, she then asked for our food order we said again not quite ready for food so she rolled her eyes stropped off and went straight over and had a good old moan about us to her colleagues. That was the straw that broke the camels back for us. We decided to leave told the manager we was leaving, she asked us what was the problem and to be quite honest she could...

Service pretty bad. Nobody cleaning after guests who left or prepared for new guests. So the tables are messy and unclean None of the team at all interested in taking orders or having a look after the customers.

Even with only very few customers order from the bar took very long (nobody cared to take order at the table we have been seated onto) and the waitress maxed out with just placing the drinks on a table with bottles and glasses of previous customers - lucky us she then took the time to remove empty bottles and glasses of the previous customers. Cleaning was apparently not available though.

As the service was a bad experience for drinks already we decided for another...

We were staying in the hotel and thought we'd try the restaurant as the food looked good.

We found the staff to be very friendly and helpful. Lynn has a smile that can brighten any windy and rainy day and Randy was very friendly and so welcoming.

We were told all about the steak deal and decided it sounded good. We ordered ours medium rare - it was perfectly done. With chips each and we shared some onion rings. We went for the peppercorn sauce each as that is our favourite and a bottle of rose. Everything was done beautifully, the onion rings weren't just onion rings they had bite, they were delicious.

Overall an outstanding meal, would make the trip again any time for the...