Greggs — Restaurant in Scotland

I use this greggs all the time as it’s in the same centre I work in and I’ve noticed recently the staff’s attitude just getting poorer and poorer. Over 15 minute wait at lunch time in a queue today (arrived at 2pm and served at 2:17pm) as one member of staff was serving and the queue was out the door yet there was 4 other staff on? The staff are usually dead nice so I don’t mind the wait but recently I’ve found myself being served by this one girl who just is the epitome of poor customer service. Every time I go in she snaps at me about the app when I say I have it and while the rest of the team make you aware your food may be colder she simply doesn’t bother. Her face is always tripping her unless she’s having a laugh with the rest of the team - while speaking to customers like dirt under her shoe. Ironically she was the only member of the team without a name badge on lol but it’s not hard to tell what one I’m talking about when you go. As someone who’s quite socially anxious it’s now made me really...

My mum and I recently went in for a few pastries and some tea. It wasn't at all busy but the whole of the seated area was a mess and there was no one sweeping or wiping tables. A little time after sitting down one of the ladies starting sweeping and clearing. I have to say clearing as cleaning isn't quite appropriate after missing most of the mess on the floor with the brush the lady in question proceeded to use the brush on the table top before returning it to the floor and back again. My mum was fully disappointed and we left pretty much instantly. My mum appreciates the food but the standard of cleanliness...

Greggs standards have dropped dramatically. The bigger the company they became the bigger their standards dropped. Ive been using greggs since the 90's. My own kids now use it as adults. Each and every one of my family have noticed how much standards have dropped, especially in taste and price. I don't visit Gregg's anymore. If you want our younger generation to keep using. You need to sort out your overpricing and your...