As a frequent diner here I can say that the food is very good and usually, I receive good service. I would note though that it is a very small restaurant so is often loud and quite cramped. My latest visit was the first time that I had not booked a table prior. I waited for 30 minutes then got seated which was perfectly fine. Our meal was lovely until it came to sorting the bill. We were planning on using Apple Pay but then one of our phones Apple Pay broke, we were in the middle of trying to fix it when the waitress came and stood at the end of our table with the card machine in hand. We asked if there was a WiFi password to try to get the pay working which was left unanswered. Then a fellow waitress came up and told us we had to hurry up, I followed with “sorry is this table reserved soon” to which she replied “no we have walk-ins waiting”. I would have understood this if we were sitting talking but we were trying to sort payment which she knew we were doing. This is the height of bad manners when it comes to dining. I’m extremely disappointed as I would guess that if I wasn’t in my late teens and looked like an older adult then I would never have received this treatment. My money is the same as adults money and my respect and manners are the same, if not better than most adults. Therefore I should receive the same respect back. Some people just think that teens are just up to no good and that they can treat them however...
Read moreAs I was home in Glasgow I went to what WAS one of my favourite places to eat in my home city. Food was all I remembered. Superb. When I ask to sit upstairs we were sat a booth GREAT I though just were I like to sit. Mins later a woman came and said "sorry you cant sit there we are too busy and we will need that table" so we were move to a corner table exactly the same size. WERE WE NOT GOOD ENOUGH FOR A BOOTH? FROM MOVING UNTILL WE LEFT ON ONE SAT AT THAT TABLE. absolutely made a customer feel undervalued. The staff mainly the table manager needs training in how to deal with any customer.. pizza Express along the road are so much better at customer satisfaction. Sad at the feeling of how this Glasgow monument as fell in to the hands of...
Read moreVery rude! We ordered a takeaway, and they asked us to wait outside, as coffee from another brand is not allowed indoors. Thus, we were seating outside, but the waitress came to us and very rudely asked to get completely out of the place, and wait for the food. When we had question and wanted to ask waitress, she just ignored us until we called her multiple times. Also, when we asked for single use forks for take-away food, they gave us dirty ones! Lastly, they put apple pie and chocolate cheesecake in the same container, smashing each other. If the waitresses were nicer, we could've just asked to put them in separate container and solve this issue, but due to their attitude, we just wanted to go out as soon as possible. Never...
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