NYC Bar & Grill — Restaurant in Scotland

We were looking for a place to get wings and saw this on Google maps. However we were so disappointed! The wings were the smallest we have ever seen. I'm not joking. Not only were they the type of "wings" you get when you cut an actual wing into 3 pieces, but the pieces themselves must have been from the smallest chickens on earth. They must have changed them because previous pictures showed decent wings, which is why we came in the first place.

Also the service was quite poor because we were told by the waiter that a cocktail was included in the 40% discount offer, only to find that it actually wasn't.

Update after response: "We can't grow bigger chickens", I think this speaks volumes about your business and maturity. I don't think anyone is suggesting for you to grow larger chickens since I assume you don't own or operate the farms which rears the chickens.

One thing that you have control of is the selection of the produce that you use as your ingredients. It seems like you've selected the smallest and cheapest cuts in order to reduce costs, at the expense of your customers, and to the detriment of the quality of the end product.

We went to Wetherspoons across the road and ate wings which were approximately 3 times the size, cheaper, and more satisfying. And they are consistently the same size, so I assume their supplier is a little more consistent than yours?

Also your waiter was asked if a specific cocktail was included in the discount and we were told yes. I can't speak to his recollection of the exchange but when a waiter is asked for a Staropramen and said waiter asks how to spell Staropramen (?!?) it might give you doubts.

Thanks for the passive aggressive non-apology...

Burger was very expensive considering it was overworked, probably used a burger press to make it since the meat was dense and rubbery. The onion rings on the burger didn't have the film removed so were chewy instead of having a nice bite and there was only one sad and floppy piece of bacon on it.

Chilli cheese fries were decent however the fries were too thin and not crisp enough to hold up to the chilli so were soggy and floppy as soon as they reached the table.

Usually I wouldn't rate this badly but the price is unacceptable for what seems to be very inexperienced chefs producing sub-par meals.

Had the burgers been £8-9 each or included fries it would be a different story but burgers and fries costing me an arm and a leg then being below average is not ok.

The waitress however was lovely, she was very good at answering questions about the food and was well mannered. She also served us promptly and made sure to only check in with us on the quality of the meal when we weren't in the middle of eating.

Overall well the service was excellent the food was an extreme let down. Especially for such a well reviewed place. I wouldn't suggest anyone go here and instead would suggest to go to a similarly priced place such as bucks bar or thundercat which serve better American styled food at around the same...

Person serving us was good. Made sure we had drinks at any given point & had a laugh with our group. Very welcoming & seemed extremely knowledgeable about the drinks and food on offer.

Drinks were good.

Food wasn't to my taste at all. Got Philly cheese steak. Cheese sauce was amazing but have no idea what the steak bit was about. Was like a chutney. Was plenty of steak & everything else but what ever sauce they use for it completely went against every taste bud in my mouth. There is no need to over complicate such a meal. One of the group had a hot dog & said it was good. Another had a burger and enjoyed it to. The other 5 of us wasn't to convinced by the food but it could be down to personal opinion I guess. The portions was large & prices were reasonable.

While I tend to take a instant dislike to places that don't include chips with there burger etc I feel this is one place that doesn't take the piss. There burgers are cheaper than the average place in Glasgow & by the time you pay the extra £4 for fries your still slightly cheaper than most places in Glasgow!

Overall enjoyed the pace, staff were very accommodating & portions were very generous. I would visit again but try something less exotic than Philly...