Tesco Cafe — Restaurant in Scotland

My wife is currently on a fat free diet and was interested to see that you could get an oat milk latte. We ordered it along with an Americano and a roll and sausage for me, took the order number tab and went to our seats. A few minutes later the waitress came out and said there was no oatmilk and would coconut or soya milk do? My wife ordered soya milk but was surprised that they didn't know they had no oatmilk when she took our order. The coffees arrived followed quickly by the roll and sausage. My wife said the oatmilk latte wasn't very hot and could the waitress provide a hotter one. She replied that was the temperature it came out at. She didn't apologise and then took the oatmilk latte away. My wife offered a suggestion that perhaps if she heated the cup beforehand then that might help make the coffee hotter. Another server, male, brought the new oatmilk latte out but this wasn't much hotter. Other coffee shops can make lattes hotter without scalding the milk and perhaps heating the cup. It seemed obvious to us that the waitress didn't want to give us any feedback and so we are now...

The Elgin cafe was serving Eggs Benedict so ordered it as a treat for breakfast. Unfortunately, the resulting plate of food did not do justice to the dish. Rock hard toasted muffins that I was unable to cut with my knife and a piece of ham, not bacon. The egg ,was to be fair, perfection with a dollop of hollandaise sauce on top with some herbs scattered on it. The ham and the muffin (which you could use to build a house!) really let this dish down. I realise staff have to follow guidelines for the preparation and presentation but the company should take a serious look at the ingredients they put in this particular dish. Needless to say, I will not be...

I couldn't believe it when I saw the ordering system now. No physical menu to browse, all on the touch screens, trellis thingy up at "till" area like a barrier, no cakes/scones on show either. The atmosphere was terrible and sad really. Tesco cafes are not fast food restaurants, they are welcoming friendly cafes and it's lost that now. I assume this is to save on staff wages and costs? Food and staff remain lovely but the ordering system is just shocking really. It's lost that friendly welcoming atmosphere and this change is alienating a generation that avoid technology and seek out actual human...