Very disappointing customer service. This is a great location with great potential. There is always a good volume of customers here due to being right on the beach and in the sun! Is a great place to stop for a drink, coffee or cake, and is dog friendly!

Food service is often slow but today was beyond bad. We waited an hour and a half for a sandwich, as did 3 other tables (2 of which left with a refund before getting their food). We had to ask repeatedly during that time if our food would be long, we were repeatedly told it would be looked into. No one apologized or came to us to tell us where the food is or how long it will be. No one came to offer any explanation or offer any drinks. A plate of food came out (for a customer who was so sick of waiting and left). The manager then gave that food to a table who said they were not even waiting for food, but said it was for free as would go to waste... The 2 adjacent tables waiting for food for over an hour were not offered the food and still no apology.

During this time none of the tables were cleared, so plates of half eaten food was being stacked up on empty tables by customers. There seemed to be 3 people on service as well as the manager.

After again asking for an update we were told by the manager that the 2 chefs are refusing to cook. And then apparently our food was ready, but then it didnt come out. We were finally given a refund and our food as a takeaway as we waited so long.

It was not very busy, it took an hour for people to get their food, but people were being turned away as the chefs couldn't do more food.

The management of this situation was extremely poor, with terrible communication and lack of responsibility and accountability by the management team. This impacts urban beachs reputation and likelihood for locals coming back.