VEGGIES and VEGANS BEWARE

I am not one to complain but I felt that I needed to share my experience.

I went to SOUTPORT Nandos and ordered a 'Sweet potato and butternut wrap'. A dish labelled as vegaterian. I was enjoying the meal until I started eating the second half of the wrap, biting into a piece of chicken skin nearly made me vomit (finding 3-4 pieces). Not a pleasant experience for any vegaterian.

I explained the situation to whom I assume is the assistant manager, she gave a half hearted apology and then offered to prepare another meal or dessert and that the kitchen staff would be made aware. I declined due to not wanting the same problem to occur. However I didn't feel that it was right that I had just ate meat and left with only an apology.

Further to this I was told that all the 'MEAT FREE' items on the menu are cooked on the back section of the same grill where chicken is cooked.

I requested a refund for the contaminated meal. The manager and assistant manager relucantatly refunded the meal after arguing that only part of the meal should be refunded because I had eaten some of the food. Both managerial members of staff had appauling attitudes to the way they treat their customers.

I am extremely disappointed that these staff members felt the need to be so rude and disrespectful towards me after already having such a terrible experience.