Gone massively downhill. The young girls are very unprofessional and rude which I’ve experienced quiet a few times lately however this time it was the worst and it is the last time I will come here. This also goes for the quality of the juice which is very hit and miss and most times is of poor quality. I have experienced crunching small bits of ice to the juice tasting very off or an ingredient being added extra, it’s as though they just don't bother trying.
On this specific occasion I ordered two of the same juices. The ladies had made too less for two so gave us one of them and remade the other one. Again for a second time it was too less, only about half of the cup and this time gave it to us. We noticed this and complained straightaway and the young blonde girl just dismissed us and said that is how it is and nothing can be done.
We went away from the area where the juice is prepared and we’re very upset with our experience. We then decided to go to the main counter and we could see the ladies behaving like teenagers amongst themselves and dancing to the music playing in the shopping centre. We told another member of staff about this experience who was very defensive about everything and tried justifying how the taste we we’re describing is ‘normal’ even though this was not the first time we were getting it. It is the only juice we get and have tasted it when it’s been right.
All in all a very awful experience which happens every single time now we come to this shopping centre at this shop, will not be coming again as I mentioned.
The girls really need a lesson in customer service. They come across very rude and bitter. Im very surprised they’ve managed to land employment with this kind...
Read moreappalled isn’t even the word, we went yesterday to get a few smoothies and our server (Chelsea) had a disgusting attitude, i understand it’s 7pm on a Wednesday night but please for the love of god smile at least, she wasn’t at all helpful, kept looking over to her colleague with a awful face she kept pulling, didn’t speak once only to tell us the price we felt super uncomfortable by the whole thing and i won’t be returning there again although my smoothie was nice (watery but didn’t affect me) i’ll definitely go to the one downstairs near M&S or the lanes as they are lovely down there, if it hurts you so much to just smile or provide decent customer service you should not we working on front at boost in Medowhall, i can’t help but feel sorry for anyone else who went there. i am never one to complain but she was really disheartening and my friends and i were quite upset and...
Read moreVisited today , firstly the positive the shake was great and would return for this, if the second wasn’t important. Second, and actually most important the service. Served by a young girl , no Hello , no what can I get you in fact no communication at all , no customer service what so ever. Muttered cash or card , and the price when I asked. No thank you when I handed her the cash or any exchange upon receipt of my change. No enjoy your drink when she gave them to us , or should I say put the top on , straw in , and pushed them to us. Great product , rubbish...
Read more