YO! Sheffield Meadowhall — Restaurant in Sheffield

Decided to come here as it was busy in other shops and wished we’d queued somewhere else. We waited in the queue for about 10/15 mins which was fine, we get seated and start looking at the menu and dishes on the conveyor belt. We picked some dishes from the conveyor belt but we weren’t given any cutlery or napkins so we had to eat with our hands. Server came and took our order, there were 3 of us eating out today, took about 20 minutes before we got drinks and chopsticks. The food came out at random times and my friend had finished his entire meal before my main food even arrived. Waited about half an hour before asking someone to check on my food (I ordered a Korean chicken donburi). My other friend had ordered the Korean chicken as a side dish anyway so I expected mine to come out at the same time as his, as mine was the same but with rice. They then called for final orders but I was still waiting on my chicken donburi, It turns out that my order had ‘gone through’ but hadn’t been made, so I had to wait longer (everyone had finished eating at this point). Then had to ask another server 10 minutes later where my food was to which I was told it was coming in 2 minutes. Luckily the food was nice when it came. Another problem we had was that about 15 minutes in, the server bringing food to the table next to us accidentally dropped a tray of food on the floor, which obviously is fine but the problem was that it didn’t get properly cleaned up the whole time we were there. Terrible hygiene. The server who dropped it was just wandering around the kitchen after this happened, we could see over the counter. The server had also done our order incorrectly, my friend had ordered the large no-chicken katsu curry, however when it came I was shocked at the portion size. But it made sense when the server came back after my friend had already eaten the meal (bare in mind we had not eaten here before so we didn’t know the sizes), he had given my friend a regular portion… didn’t offer an apology but instead asked if he wanted to order more, not ideal considering how expensive the food is already. Don’t get me wrong the food was tasty, however the portions were very small and the prices were ridiculous. The servers were friendly but the service wasn’t good, maybe the training is lacking? We weren’t offered an apology/discount/refund for the trouble we had. Also we didn’t like that the staff were refilling wasabi/ginger/soy sauce and tidying the tables away right next to us while we were still eating (well I was eating as my food took so long to arrive). It made us feel rushed and just wasn’t nice to watch while eating. That, in my opinion, should be done after the customers have left the restaurant.

I wouldn’t eat here again after the experience we had today, and wouldn’t...

This was my first time dining in the new location. Unfortunately, it is likely to be the last one too. The service was really quite poor. We stood at the entrance waiting for a table for at least 5 minutes before we were even acknowledged, let alone brought to a table. This is considering it was not busy since it was around 19:45.

Once at the table, we were briefly told about how everything works and the waitress said she'd be back to take our orders in 5 minutes. After waiting 10/15 minutes I tried to flag down anyone to try and get some food as the waitress was too busy setting tables. She didn't look in our direction once. After eventually ordering, the food took a fair while to arrive at the table. It had even got to 20:30 when the last orders should be placed and the waitress asked if we wanted to get anything else. I explained that we were still waiting on some food, to which she walked off to check on it. She came back to say that it's going to be with us shortly before trying to walk off again. I managed to ask her as she was leaving if I could get a refill of my green tea as well as request the bill. Not once was there a question of if we needed anything or if the food was okay.

Overall, the food was decent but overpriced, the atmosphere was probably the only good thing in the restaurant. The customer service is the major failing point here as the staff were disinterested and not attentive. I expected better and I'm a bit disappointed. I will not be recommending going...

Terrible customer service, ok sushi but lacking variety on the train and definitely overpriced. We were stood waiting at the "please wait to be seated sign" for at least 5 mins with plenty of seats available we should have just sat down. We were passed at least 4 times and ignored until finally being seated. Considering it's a sushi restaurant (so all staff can see you) it wasn't the best start. The guy who sat us was friendly enough albeit speaking a bit fast to understand; not a problem for us as we'd been to plenty of sushi places before. Food was all fine from the train but there only seemed to be 6 different sushi items going around. We ordered 2 things off the menu; the squid and an aburi salmon. The squid was nice enough but the lemon provided to squeeze over was dry and juiceless like it had been in the fridge way too long. We waited for over 10 mins for the salmon to be told they couldn't make it. If you know sushi you'll realise how ridiculous that is. We even saw them preparing the components of it for other dishes but apparently it was too much effort to put them together for us. Not value for money, a lot of the dishes were priced way too steep - probably to cover the rent that Meadowhall charges. Just as an example of this, the tenderstem broccoli was £4.20 odd for not much broccoli. At the end when we paid, the guy who sorted the bill didn't even ask how our meal was and didn't seem to want to be there. Definitely wont...