Costa Coffee — Restaurant in Sheffield

03/2023: Asked for a flat white with whole milk and I got a flat white with semi or skimmed milk. These people will always short change me as if they're not already charging £3.15 for my beverage.

Watch them when they make your coffee (if you are fussy about your coffee) as they would happily used skimmed milk in a flat white, without even telling you (they're supposed to use full fat milk).

Out of all the staff in there, only 3 can actually make a decent cup of coffee, the rest don't even want to hear how you like your own cup; they don't know how to follow very simple instructions and I reached this conclusion after trying so many times.

There doesn't seem to be any quality check controls as a flat white tastes very different with different staff members, some don't even bother with the texture or the famous art work Costa is renowned for, the end result is the customer being charged for a flat white, while getting a latte that lacks the texture that makes a flat white what it is, and sometimes they use the wrong milk.

Trying to complain is useless because nothing changes, so much so that I've decided to spend my money in other coffee shops that know how to make a decent flat white, and charge me for...

Order 3 drinks and paid by card they took money out of the bank and said it hadn't gone through on their side. I showed them the online banking app stating the transaction had gone through and the money had been taken out of the bank and they refused to give me the drinks until I paid again stating that the money would go back in the bank in a few days I asked for a recept for the failed transaction so I had proof if the money didn't go back in and they refused to provide one. The managers and the employees attitude was disgusting and now I'm £15 down with nothing to show for it. Will be taking...

Overheard staff at this location bragging to each other that they were better than other Costas, but this is the only coffee shop that regularly gets drink orders incorrect. They really need to read back orders or something, I don't get this issue anywhere else.

Wrong size drinks, wrong syrup added numerous times, coffee but forget the espresso!!! Too easy to get away with that when it's served via the drive thru and the customer finds they have a cup of milk 10 miles down the motorway. I appreciate that is pretty funny, but not what I paid for at the...