Nando's Sheffield - West Street — Restaurant in Sheffield

This Nandos is a joke. Me and my girlfriend have been twice there in the last two weeks and we have been ripped of almost twice. Nandos is generally good, but this one sucks completely.

Whatever you buy make sure you keep your receipt as you don't know when you might need it to prove that what you purchased is different from what they are actually offering you.

First time in the last two weeks, my girlfriend got a chicken leg (which was the size of a bigger wing) for a quarter chicken and the waitress refused to change it unless (quote) "you pay for another one" and that we should have specified which part of the chicken we want.

Last time we went, I ordered a Chicken butterfly (2 pieces of chicken breast - menu description) for myself which was £11.45 and thought that it would be a better and more consistent choice over my usual half chicken which is around £10.75 if I remember correctly. Then I see a person coming with some plates at our table and lays in front of me what seemed to be a tiny half chicken breast which was sliced in two to look like butterfly - probably 10 cm long, 5 cm width and 1 cm high (I was wondering if it isn't butterfly breast or chicken nipples? Still don't know to this day). Anyway I look in the guy's dumb eyes and tell him "Are you serious? This doesn't match the description in the menu where it says its two pieces of breast." He says: " Oh it's baby chicken breast". My first though was: "Are you taking me for a fool?" . I then told him I don't want it and requested a half chicken instead which at least I know it is a half chicken and is also cheaper. Luckly they changed it this time. Don't know if it's because I kept the receipt.

I got rid of that joke but guess what. A few minutes later the lucky customer next to our table was "enjoying" a tiny butterfly breast. cough cough I mean butterfly chicken breast which looked exactly like what I had been given before. "Oh wait, it is the exact same piece."

Quite an "epic" experience isn't it? Had a good laugh with my girlfriend about it, but all the same this is more...

Yesterday I’ve been through a very traumatizing and stressful situation in the restaurant. My friend and I sat in the table and made our order. 10 minutes later , homeless dangerous person entered the restaurant approached us and creepily sat next to me!, and started throwing words at us. I quickly shouted out at one of the waiters to move us to a different table and she just said take your food and go to whatever table you want! How rude! I moved to the next table and the dangerous person got very furious , was screaming and insulting us was with so many bad words. Then I desperately asked the waiter to help with anything. She called the Manager ( with thanks) and the manger came in and politely asked the person to leave the restaurant. This dangerous person was then waiting for me outside to get his revenge. I felt unsafe at this moment and asked the manager to help us by sneaking us out of the restaurant through the personnel staff exit door , he said no I can’t help you this time, you do you lad!!!!! , luckily we managed to escape. The manager’s attitude was rude and irresponsible, how come u see someone in danger , in your restaurant , asking for help and you turn your back to him. Will never go to this restaurant ever again, and I urge everyone to remain vigilant when eating in Nando’s...

First time to a nandos . Had to make a sodding account just to get the menu up so i can be bombarded by emails “because of covid” .

Staff : Quick and friendly

Food : Absolutely nothing like what it looked on the menu . Expected a flatbread half with grilled chicken inside and melted cheese , got a sorry excuse for a flatbread with the smallest single peice of chicken i have ever seen in my life and a big slab of sweaty cheese at the bottom just chillin there .

Drinks : I assume this is how bottomless works but just coming to the table with a cup is a bit ridiculous , could atleast just fill it the first time like every other restaurant ever . Iv already had to download an app go through a 2fac authenticator just to order and now i have to fill my own drink aswell . Want me to wash up ??

Overall: I have never complained or reviewed anywhere before but i gotta be honest and put this on here . Think il just go KFC next time and get twise the amount for half the price and my drink filled for me . Biggest issue was still the ordering i cant imagine anyone over the age of 40 could order...