Piccolo's — Restaurant in Sheffield

Right to start off this review I will say the spicy garlic bread was fab and our main was okay. As the restaurant is quite small the atmosphere is very busy which is no fault to the owner at all. However on that note, we had a very rude interaction with one of the waitresses, I believe her name is Christina. From the start of when we were coming in to the end of our experience we found her very condescending, patronising and absolutely distasteful. She was very different in the way she greeted new customers compared to her usual repeating customers which I think is very offensive to new customers coming in hoping to get a nice greeting but are instead welcomed with horrible manners. I have read another review that contains a similar interaction we have had with this specific lady. Every other waitress and waiter was absolutely lovely and we had no problem with them at all. She was also rude to her fellow waitresses which was very distressing to witness and made our experience uncomfortable. For instance while we had another waitress adding pepper onto our meal she had walked passed hastily and by doing so she pushed the waitress and didn’t look back to say sorry to her and also while we were eating we could hear her being condescending to her fellow staff members and talking to them as if they understood no english. We also had customers sat on a table near us and they were east asian and I could see that they also felt uncomfortable with this lady. They had got their food but they were just taking pictures of themselves as anyone is entitled to but she had walked past and told them that ‘food is for eating and not taking pictures’ which we found so awfully rude as she was rushing them to eat and she kept moving items around in their table while they were trying to take pictures which was absolutely unnecessary. I can understand that your restaurant is busy all the time however unless you guys specify that customers must eat at a timed manner, people can eat at their own pace. I do think it was racially motivated as we were both the only ethnic people in the restaurant and the difference between the way she spoke with us compared to the caucasian customers was a diabolical difference. I do think you guys need to look into this specific waitress as she needs to reevaluate the way she speaks to customers especially the ethnic minority. We did not enjoy our time here as first timers and this has put us off from visiting again unfortunately and I really do wish this is looked into for...

I ordered lasagna for the first time in piccolos today, but it's too creamy for me. When the blonde haired waitress asked me how's it, I said that it was too creamy to my taste. But only to me doesn't mean it's bad. Before I finished talking, she shouted at me very angrily, "if you don't like Lasagna then why did you order lasagna?" I said, why can you blame customers for not like it? When she saw me got angry, she told me that i should tell her my preference, which i didn't say before. I asked her, who knows what will happen when I have your lasagna for the first time? Every lasagna I had in other restaurants was good that's why i didn't say my preference. She still stressed that I need to tell her my preference. My Bf said she's so rude too. I need the manager and her sincere apology. I think this restaurant has no respect for customers at all. It is the worst service I have ever seen. I won't go again, and I will also expand my influence on social media, because this waitress is obviously vy rude. For the owners reply, it is totally a LIE. We didn't ask for anything free and they didn't offer us any. We paid for all dishes We ordered which can be checked on the receipt. I didn't get respect for my repeated visit, and it was ridiculous to judge that my visit was because of their good service. It is worth mentioning that in the previous three visit, there were other table customers next to us.BUT we were the ONLY table on the second floor when the waitress was rude to us yesterday. I think this can explain WHY what happened yesterday.

Again, This is the worst service i have never had. Even in the previous few times, the waiter asked us to order more food countless times, and she would give us a bad look when we refused. There was just no argument, so I didn't post any comments. The reply shows they do not accept the diversity of customers flavor and they do not respect...

We visited this restaurant today to inquire whether it would be open on Christmas Day and how to make a reservation. Upon entering, the service we received was extremely poor. A blonde-haired waitress asked us to stand by the entrance, and while we stood there without obstructing anyone, she insisted that we wait outside. Despite the freezing cold weather, we waited outside for about 3-4 minutes before she finally came out to ask what we needed.

When we explained our request, she was visibly impatient and curtly told us to call or book online. I mentioned that my birthday falls on Christmas Day, and I wasn’t sure if reservations would be possible for that day. Her response was to loudly and rudely exclaim "Jesus!" before repeating again to book online without addressing my question.

As a potential customer, this interaction was extremely disappointing and made me feel unwelcome. I’m now concerned that my birthday experience might be just as unpleasant if I were to celebrate it here. Upon checking social media, I noticed one comments that this same blonde waitress has reportedly displayed similar rude behavior specifically toward Chinese customers, which raises serious concerns about potential racial discrimination. This behavior is unacceptable and has significantly tarnished my impression of...