Monsoon — Restaurant in Tamworth

We had a large table booked for a special birthday last night (saturday), on arriving they had only set up for 16 people and we were told the reason for this is because they were waiting to see if anyone had dropped out (we had actually confirmed numbers the week before as there were 23 of us). We were seated upstairs on separate tables, which was ok as this was previously explained to us (and we were going to seat the children on the smaller table) but when we attached another table of 2 to it we were questioned by the staff (man in a blue shirt) as to why we were doing that, as we explained we had children that needed to be sat next to their parents, we got the feeling they wanted to seat as many people up there as possible to get the revenue, even though we hadn't sorted our table out yet. When it came to ordering we were told if we're not ready to order then they won't be taking our order (again by man i blue shirt,this staff member clearlyhad some sort of attitude) , considering the table wasn't sorted and we were a large party this was a bit of a liberty to be told that. Food was ok, plates took ages to bedtakwn away. Upon asking for the bill they had added a service and cleaning charge, which normally wouldn't have been a problem, had we had a good service which we clearly didn't (I don't know where the cleaning charge came from, apart from clearing the table, which we had to ask them to do, there was nothing else to do). So we asked for this to be taken off. Apart from all of that it was absolutely freezing cold upstairs, given that they knew we were up there they should have sorted the heating before we got there, which they didn't. We're regular customers of monsoon and very disappointed in what should have been an excellent night...

The service was terrible. We had a party of 23 and I confirmed numbers 5 days prior to us dining. When we arrived the waiter asked if anyone had dropped out as he only set up for 16 people, we said it was still 23 people. I was aware that we would be on 2 separate tables next to each other as I confirmed that when I made the booking and confirmed the booking. He then took our order, and shouted at the top of his voice " if you are not all ready I am going to take your order". I said we are all ready and can he take the order from one end of the table and to work his way down. It went from bad to worse after that. When we arrived at the top of the restaurant the heating wasn't on and it was freezing, we had to ask for the heating to be put on, then he moved the portable heater after a few minutes. Then the ladies toilet was broken so had to queue for the mens toilet. We then asked for the bill and to our shock he had hand written a bill on a scrap of paper trying to charge us for service charge and a cleaning charge totalling £80.00 which we made him take it off. This was a 70th birthday celebration for my husband and some of his family came as far as Brighton. And I was so apologetic to them as we have used this restaurant many times in the past also for regular takeaways. We did complain to the manager who apologise and said he will take 25% off our next takeaway but unfortunately we won't be coming back or ordering another takeaway from this restaurant. The only plus side was the food which...

We’re regular customers of Monsoon. On Saturday, we ordered a takeaway for delivery and were told we would have an hour wait - not a problem! Two hours later, our food had still not arrived. We drove to the restaurant (as the phone line was engaged for 30 minutes and our messages went unanswered on Facebook). On arriving to the restaurant we were told that our order had been forgotten and that they would give us a 50% discount. For us, loyal customers that had placed a large order, it wasn’t good enough. When we asked for a further reduction in price we were told the chef had health issues which was why the order was missed. We questioned how this was relevant as clearly everyone else in the restaurant had their food made with no issues. We were told we were being aggressive customers and the police were called. The police were very much on our side, in what was clearly an overreaction from Monsoon Staff as a result of their own terrible service. I appreciate weekends are busy, but we received not even as much as an apology. Our money was returned to us, but we are sorry to say that we will never order a takeaway from...