FIREAWAY PIZZA MARGATE — Restaurant in Thanet

This is the first ever bad review I’ve ever felt strongly enough to make!, but I ordered a pizza through Just eat and waited nearly an hour, so I thought I’d call for an order delivery update. I used the number provided on Just eat,to be told to google the number of the Margate branch as although he was the owner he was too busy in Manchester to call his own business to give me an update!. When I reminded the owner of the company that I was the customer and it was his responsibility to find out and I’d wait his call back with an update..he then text me back someone’s mobile number to call myself!. I then received a phone call from someone else not knowing anything about my order and even when I told him several times my address he repeated it back to me three times incorrectly!.

I then received a call from another person asking me to call him but as you can imagine I was way to stressed to do so!.

Really awful service and no idea what the food would have been like and no wish to ever do so...

Don’t usually write reviews but making an exception. Ordered my pizza from the Margate branch at 7pm on Saturday night Uber eats and it arrived minutes before 10pm. Uber do not deliver for the restaurant so options very limited. Called the number listed on Uber and the very helpful owner in Manchester said to call restaurant in Margate direct. I did and they advised me the order was leaving the restaurant in 5 minutes and apologised. It took another hour and 40 minutes for the pizza to arrive. The store was uncontactable during this time. 3 hours later I’m afraid I had already eaten. I think there should be a point where delivery becomes ridiculous and unacceptable! After another call with the owner I was told I would be refunded. No refund notification received from Uber. I do think there should be a better system in place locally to enhance...

If I could leave no stars I would. Noticed from order confirmation that order was wrong before it arrived. Called restaurant and was told they’d send the correct pizza out free of charge with my order. Food arrived missing the correct item that I was told they’d send. Pizza we received was bland, tasteless and cold. BBQ sauce was missing off the pizza. I could probably eat tastier cardboard than this. Delivery driver was extremely apologetic however am disgusted in the sheer lack of effort put into their customer service. Lying to me that they’d send a replacement pizza out free of charge and didn’t. Definitely won’t be ordering...