Secret Spices — Restaurant in Thanet

I’ve never written a negative review before and this review is not about the food, it’s about the service. My wife, and all her family, always loves Secret Spices food and excitedly ordered a takeaway this evening through Just Eat. When the food arrived she took it inside as usual, opened up the bag and saw there was a burger box, with a burger company name on it. She quickly ran out to the delivery driver to say it was the wrong order. He seemed polite, understanding and took it away to sort it out. After a while, still no delivery. My wife then phoned Secret Spices to find out where her delivery was and explained what had happened. She was told that the order had been delivered and that the delivery driver was right next whoever the person was that she was speaking to. She said that she had given it back to him and he took it away. Whoever it was she spoke to on the phone, possibly the manager said that the driver said he delivered it and refused to believe her. She was also told that sometimes they do deliver in burger boxes. To my wife’s knowledge she has never had one delivered in a burger box before. She then asked them for a refund as she obviously hadn’t had her food but was told no refund, she had to contact Just Eat. My wife was in tears, and it was near to be a treat for her as it’s been an emotional day. So, I phoned up Secret Spices. I have severe anxiety and find phoning hard but I was determined to try and resolve this. I was told the Secret Spices that she was now crying and I had seen her run out to the driver and give him the food. She was telling the truth and we saw him drive it away. What I found really sad was that man at Secret Spices wasn’t even prepared or willing to listen to me or show any empathy, understanding or apology to my wife. All I was told was that once the food leaves the premises then it’s not their responsibility, it’s the Just Eat company. My wife had to contact them. Now someone isn’t telling the truth, either the Just Eat delivery man or the Secret Spices man. I also tried to tell the Secret Spices man that if it was the delivery man not telling the truth then I was also trying to warn him to not let this delivery driver back in his premises as he will get more people phoning and wanting to know where there food is. It does saddens me to write this but please be aware, if you do buy Secret Spices takeaway food and your delivery, through Just Eat, for whatever reason is wrong and they say they will take it back and sort it, that’s it you won’t see your food or money again. My wife now has no treat, is crying as she feels she’s been made out to be a liar and has lost her money. Shes a well respected local teacher, not...

Where to start... I ordered nearly £80 worth of food via JustEat for two of the meals to be un-edible. They were full of water, our plates were literally swimming in it. To top it off due to that they had zero flavour. We ordered 4x onion bhaji’s which were like slop in the middle. 3x naan breads all of which were completely burnt. I contacted Secret Spices directly who told me to contact JustEat as the food quality was not up to their “high level of standard” and they would authorise a refund. So, I did just that. Only to be contacted by JustEat now stating they will not issue a refund as different places cook there food differently! So, I contacted Secret Spices again who apparently spoke to JustEat who stated the “case” was still open and to contact them again, which I have and now not getting any reply what so ever. Secret Spices comment to me “Don’t use JustEat again” Secret Spices are also now not returning my messages…. Shock! Do not order through JustEat or Secret Spices, you’ll be disappointed. If I could score a zero I would,...

First time in visiting Secret Spices we booked in advance for a early evening dinner 6pm. It was quite in the restaurant before entering there was a cleaning station what was good and staff were all wearing face masks. Dinners only had to wear masks if walking around the restaurant or going to the rest room. The food was very nice and arrived quickly, good timings between courses. But we did have a couple of issues, one of my party was Vegan, and her main course arrived with decorations sauce on the plate? When asked what it was made out of? The replied mayonnaise!!! Had to be returned back to the kitchen ( so be careful vegans) also noticed one of the plate dishes and a nasty chip on the side of it? On a good note there is free parking outside Victoria Carpets from after 5pm. The restaurant was very clean and modern with great water futures. Be aware there is no alcohol sold on premises but you can bring your own which the restaurant charges corkage per person. The prices are a little expensive but the...