Palms Pizzeria — Restaurant in Thanet

I’ve recently visited palms pizza with much anticipation, and was really let down by the service and the pizza. Me and some friends were visiting from London and decided to check out this place that another friend who lives in Margate recommended to us….and upon arriving, we were told that we had just arrived three minutes after the kitchen had closed, so we thought well ok, and discussed with the woman at the counter the possibility of taking a whole pizza that was displayed on the counter. We decided to take the pepperoni pizza, but as the pizza was not a complete 12 slice whole pizza, the woman recommended we can throw in another 4 slices to make it a whole pizza, so we said sure, and here’s where our experience gets strange. Apparently instead of just charging us for one whole pizza for a normal price, the woman charged us per slice, which instead of coming up for £24 and a bit extra for the understandable pizza fill-ins to make it 12 slices, she charged us £52 for the entire pizza. My mistake was that because I was with a group of people, I kindly swiped my card to pick up the tab, but when I walked out of palms, I realised I’d be charged so much! And to make matters worse, when I got home to eat the pizza, it was cold!!!!

So fast forward to the next day, I decided to return and confront the woman who served me about the extreme and unfair price that she charged me. I explained that I felt that I was overcharged for the reasons being, she could’ve worked out a price to make up for the pepperoni being 8 instead of 12 slices, and I was very shocked how she tried to justify her selling me a whole pizza by selling me each slice separately. I explained that it didn’t make sense to sell me a nearly full whole pizza as separate slices, and she basically told me that I need to understand how she operates and how their business works, whilst I’m telling her from a customer point of view that the operation of the business shouldn’t be my concern.

As a customer, I feel that she scammed me and lured me into a ridiculous deal, then tried to manipulate the story by saying because she sold me a half of a whole pizza, that I agreed to be charged per slice, when I didn’t. I feel I’ve been scammed by palms and treated as though I was not valued. There was not an inviting hospitality from the woman who served me, and she made me feel like I’d been robbed, for £52, that is the most expensive pizza I’ve ever paid for, and it was cold, nothing can justify this awful experience I’ve just had at palms.

If you’re reading this, please be warned and beware of going into this place, they will try to sneak a deal past you and justify it by saying “well that’s just how we work” whilst leaving you regretting that you walked in there. Also, the pizza is very cold, I’d recommend trying another pizza place in town, such as GB’s or Mama Mia’s, their pizza is always banging and I’ve felt incredibly valued and looked after every time I’ve gotten...

Such a shame that I have to leave a rubbish review, my husband even has a T-shirt from here and we have been regular customers, mid week lunch, weekend and love supporting local, we live in Ramsgate and drive over. However won’t visit again. 3 weeks ago we visited ordered 8 slices 3 different flavours in the restaurant took 50 minutes and two customers who arrived after us ordered and were served whole pizzas before us so tonight we tried to order a whole pizza plus one slice because we knew there would be a wait. The girl behind the till said no pizzas! A pizza shop without pizza at 6.30 on a Saturday with 7 sit down customers in the restaurant and 4 members of staff! 3 in the kitchen and no pizza! No whole pizza! If you have a restaurant you need to be able to supply customers and not just Uber eats otherwise there is no point in a restaurant and having front of house staff! I have to say the girl who I’ve not seen before at front of house was rude! She knew it and when we left she tried to offer me a slice of pizza at the toilet! Which in itself is odd! I think she may have been trying to sell us the slices which were preprepared but should have also stated it’s a 30 minute wait for whole and we have these slices on offer and the flavours. Not no whole pizza!!

It’s a popular place and waiting can be expected but stay consistent to what you offer. We won’t be back but consider if you can service demand with the number of ovens and how you prioritise sitting in customers and take out and ensure all staff member understand what the offering is. The menu states whole pizza, the only Uber eats option is whole so why when we request whole does front of house...

Happy belated 2nd birthday Palms Pizzeria!

Over the last couple of years one of our favourite pizza places has been Palms, and most planned visits whenever in Kent.

The slices are chunky, fat boys slim with the perfect no skimping on toppings. And what toppings! From classics like pepperoni and jalapeño, mushroom and truffle or fennel sausage with nduja and broccoli, to weekly meaty and non meaty specials, including collaborations that have often meant at home dinner plans go out the coastal window, for a pic n pizza mix of multiple slices!

I hate to say it that we’ve become such fans as to be that crazy fan club couple donning matching his and hers, white and black Palms t-shirts. Shame, no shame when you’re shucking pizza down your throat and picklebacks instead of oysters. Too damn good!

The team are always so so so nice, so whether you go half and half on a 20 incher or grab a multitude of slices like you were on a Margate fruit machine, you’ll be winning and be celebrating every day like it’s your birthday....