Coast to Coast — Restaurant in Trafford

First of this is the best place I've been with my bestie together as for some reason we always end up in places that the quality doesn't stand up to the price or the food is bad. I'll be splitting this into sections so sorry for the first section below being long. You can skip to see the rest.

QUALITY OF FOOD: Not one dish could I fault. It was all so delicious and we both agreed even for the fish and burger, neither made us feel stogy or feel bad as the way it was cooked made it really seem homemade and healthy yet still so filling...way better than a greasy fish and chips place on burger take-out. Everything came hot and of very high standards. For starters we got garlic bread to share and it was presented very well and also tasted great. Good portion for 2. It came with a sharp knife which we cut up into 8 and got 4 good sized pieces each.

For dessert they had great options like honeycomb milkshakes and other unique things you don't always see however unfortunately they ran out of what my friend wanted so we stuck to the classic vanilla milkshake and fudge cake which can I say was amazing. The best I've had in a long time and it was so creamy as well as the vanilla ice-cream was not boring it was so delicious, how proper vanilla ice-cream should be.

PRICE OF FOOD: We were shocked that at the end that the bill only came to around £37 as the food was amazing and very big portions...100% worth the price. For reference to leave a tip by card you have to ask to add it onto the card machine as you have to type in the amount.

STAFF: All the staff were so friendly and helpful and would go out of their way to make sure you know everything you ask and everything is okay for you without pestering you. Even the bar tender noticed my friends shopping bag split and found a plastic bag for her.

SERVICE: came very fast and if we needed more time before wanting dessert we got that too. We went on a Monday so wasn't that busy until we left

VARIETY OF MENU: They had so many options and I'm quite picky yet had plenty to choose from for once and defp coming back to try their other options. Not a massive variety for the desserts though but the options they do have are good.

CLEANLINESS: Everywhere seemed spotless and the cutlery set...

I just wanted to say how amazing the staff was a day after Boxing Day when the Trafford centre was rammed. They were still was smiling and working incredibly hard after what I could tell had been a horrible shift. Firstly, I’d like to start off by saying I’m Autistic. I struggle with busy places. My boyfriend and I knew what we were getting ourselves into going that day. But I was determined to shop and not let it stop me!

We went coast to coast after I’d been before with a friend and the food was spectacular. It was my boyfriends first visit. He was amazed. I was sat in a two seater space. With a wall next to me and I had my big coat and bags. And I just felt incredibly overwhelmed. I didn’t feel comfortable to tell the waitress I was having some sensory overload. So I made another excuse up. She kindly moved us and asked was there anywhere in particular I’d like to sit. I’ve never asked to move before out of worry of seeming snobby. But I’m so glad I did.

Then we met Roya. I cannot begin to describe how utterly amazing she was. It was if she could sense what was happening. She asked me if I’d like sauces separate (which never happens,) explaining the starter comes with everything on it. She kept checking in on us. And when my boyfriend went the toilet, she came and chatted to me about my day. Explaining that sometimes she gets incredibly overwhelmed and her employers are very understanding and help where they can. Which one is amazing. I will support any business that is that considerate of their employees. And two she was just showing she understood!

I never even told her I had Autism. And things like this can be challenging. Or that I was having an off day.

I’ve never been showed such compassion. Which will only mean I’m comfortable to come again and again and again. My boyfriend couldn’t stop smiling as he knew how much it had meant to me. I hope she used her name on the till as I’m purely going off the receipt. But I cannot explain how kind, polite and professional she was. I was able to enjoy my meal and calm down. She just put me at...

I haven’t been here before since my daughter was diagnosed with coeliac disease. We approached the man at the front and explained the situation and he was very polite and understanding with my situation.

The restaurant was quiet compared the the other restaurants which always worries new customers. Why are you so quiet? Is it the food? Price? Customer service? The decoration of the restaurant is nice and it’s very big and spacious.

The kitchen is at the back and it’s very small, I’d be worried if the kitchen could keep up with volume if they were busy as we had to wait 20 minutes when it’s quiet.

The food I ordered was the highway burger with an extra patty as I was hungry.

The price wasn’t bad when you look at the menu and you don’t see the food. When my burger came I was slightly disappointed with the presentation, the plate looked so empty, my daughter loved her pizza and my other daughter also liked her food. It would be nice if you had a gluten free option for the bun though. A lot of restaurants are becoming more flexible with options available for gluten free.

Overall I am very happy with the customer service and environment of the restaurant the waiter did his best to communicate with the kitchen and team about my daughter’s allergies and they did great! Definitely no issues with the level of customer service, I’m not saying the kitchen team aren’t good the food was nice I just feel they need to add a bit of decoration on the plate and don’t make it look so plain.

The burger wasn’t very juicy and even though I had cheese, it wasn’t cheesy and it just wasn’t anything special, it was too charcoaled on one patty which was overpowering.

When i come back again I wouldn’t order the burger again I feel for the cost and the overall quality of that item I will give it a pass again it was nice but the ratio of the quality vs the cost the cost wins so I’ll try...