TGI Fridays - Trafford Centre — Restaurant in Trafford

Shocking experience, what more can I say? Went to make my order, when I said what I wanted, waiter proceeded to cut me off saying “what” “what”, even with pointing to items on the menu.

Ordered potato skins, came out very burnt, looked cremated.

Halfway through the starters, main dish came out, in fairness the waiter asked if we wanted 5 minutes, we said no it’s fine don’t worry as the food would’ve been left to go cold. Waiter walks off with one of the starter plates with the cutlery, we asked for the garlic mash with the main which we asked for instead of the fries, the waiter said it was on its way. Give minutes go by with no cutlery and no mash, no drink which we had asked for when the mains came out.

I went to look for some cutlery, no cutlery stations about, staff member sat at one of the tables doing nothing with a spray bottle in her hand. Asked this waitress if I could have the drink, mash and cutlery. Another 5 minutes go by, main course probably cold by this point, so a man walks past wiping tables with a tray of cutlery, managed to take one of these forks and start the main.

The coke then comes, with no mash, we ask where the mash is, waitress explained to us that the server hasn’t put it through with the bill so she has asked the kitchen to put it as a priority.

A different waitress comes out about 3 minutes later with the garlic mash, we said thank you and to not worry about the confusion, then looked at the state of the mash, me and my partner go to TGI often, but we won’t be returning to this branch again. We’ve never seen a garlic mash where there is about three forkfuls, and we’ve never seen it look this dire. The mash in general didn’t smell great, had a pungent fishy smell. Put us off the rest of the food, luckily the waiter came and asked if we were finished, we said yes and asked for the bill.

When it came to the bill, the waiter put a service charge on, which we decided to not pay on this occasion, the waiter then took the card machine and added the service charge a second time and asked us to pay it. Can I add when my partner was looking at the receipt he took the receipt off her before she was finished checking the correct food had been added. £86 for a very very poor experience, very disappointed and I shall not be returning under any circumstances.

Can I just add, the cocktail we ordered, was supposed to have cranberry in, but there wasn’t any hint of cranberry, I’d tried this cocktail in other branches and it was lovely, but this time it was dire.

We understand working in the food industry and service industry can be stressful, but when the customers are not given the service which they are paying for, or the food they are paying for that may explain the amount of poor reviews for...

I’m not sure what positives I can provide on this review but I’ll give it a go. Our main server, Michael, was friendly and helpful throughout. I’m genuinely not sure how he kept a smile the entire time, as none of the other staff did.

First of all the building is absolutely filthy. Both men’s toilets blocked, dirt on the floors, dirty knifes and forks (when you eventually get them, maybe when you ask for the 3rd time), menus sticky to the point that you have to wash your hands after and just general nasty mess everywhere. On a hygiene level I would recommend avoiding this place if you have an infant, elderly or a weak immune system.

When we arrived after booking we were shown to a table before a party waiting before us. The other party said it was fine to go ahead but this was a clear lack of managerial skill from the chaotic staff from the start.

Upon ordering, the staff are unable to answer what “meat free chicken” really is. Because of this we had to order alternative foods. Surely this is an allergen problem, but come on TGI, if half your menu is going to promote meat free, at least tell us what it is? 🤣

Our starters arrived and were fine, except for one of the chicken starters that was cold and chewy like it had been left out for too long. The waitress who delivered the food looked like she didn’t want to be there (honestly neither did I). During the food arriving a cleaner was trying to then clean under our table with a mop.

The mains arrived and again, fine, except for the lack of understand on what a fajita is supposed to be. I’m not sure how 4 mini wraps was ever going to be enough for a hot plate of chicken? Has anyone in the kitchen actually seen a fajita? Again, one dish cold and the kitchen decided to replace sweet potato fries with normal, slightly anemic and soggy chips.

I’m not gunna lie, we didn’t stay for dessert because we would still be there in the morning at this rate. The service was slow, getting the bill was slow, food was poor at best and the kitchen staff clearly didn’t want to be there for the bank holiday weekend.

I’ve attached photos because I think you must see it to believe it at this rate. Manchester hygiene should be shutting this place down and TGI should be ashamed at the way they’ve let this store go.

I never expected 5 star dining but I don’t expect to be unable to use the loo, wash my hands (the sink was filthy) or worry that my food has been sat out for hours before.

We should have left the moment we heard a 2nd table complain and refuse payment.

Attend this establishment at...

On arriving at TGI Fridays we were seated at a table and given "sticky, dirty" menus and were told someone would be over to take our order soon which they did 10mins later. Our drinks were served to us another 10 mins later and I had no issue with that. We waited and waited for our food which was 2 burgers and a kids meal. As time ticked by I noticed there was more and more people being seated for dinner and the table next to us getting their food before us which we were there 30mins before they arrived. After 50mins a waitress who had noticed I was looking around for our food came over and told us our food was "next to come out of the kitchen" so we said we would wait as it was nearly being served to us, or so we thought. 4 more orders came out and still no sign of our food and it was just over an hour at this stage so I'd had enough, because my child was starving. We went up to pay for our drinks and I asked for a manager and the girl at the till said she would fetch him. He came over and looked at me at if I was the issue, I told him I wasn't happy that we were waiting over an hour and still didn't get our food, and other tables that came in after us had gotten theirs to which he replied "I don't care about other people, if you had come to me sooner I'd have went to get your order"......no.1 he was no where to be seen only laughing and joking with a waitress blowing up balloons, no.2 if he was good at his job he would be managing his staff properly and No.3 I told him I had been told by a member of staff it would be next out of the kitchen, so they were aware I wasn't happy with the hour long wait. He had no manner about him and said he would go to the kitchen and get the food and there would be no charge but at that stage I thought if the food was as bad as their service I wouldn't waste anymore time so I offered to pay for our 3 soft drinks and he said it was OK that we didn't have to. We went down to Burger king and were met by amazing staff who were so helpful and friendly and knew exactly how to do their jobs so I think the manager in TGI fridays and his staff could learn a lot of lessons from the staff in Burger king. Less balloon blowing and more serving and communicating would...