Coffi Co — Restaurant in Wales

DISABLED UNFRIENDLY & MISLEADING MENU WITH SHIRTY STAFF

Arrived for the first time at 2:30pm with 2 elderly, disabled family members in my company, looking for lunch. We arrived at the main entrance, but a sign in the door said "use other entrance" so we had to walk right around the back of the property and negotiate some steep steps to get to the outdoor table area, and an elderly gentleman with a wheeled walking aid found this exhausting and very challenging to manoeuvre. The tables and benches are bolted to the floor and both disabled members struggled to slide in (stepping up and over is not an option for them) and no alternative outdoor seating is possible (no room for other seats without blocking the narrow aisles). By the time I was able to comfortably sit both family members down and peruse the menu, which had a decent variety of lunch offerings listed, stating "served from 12pm" it was after 2:50pm by the time everyone was ready to order. I approached the bar, menu in hand to order, to be shut down immediately by the waitress in an abrupt manner that they weren't serving lunch as the kitchen closes at 3pm. Taken aback, I returned to my table and gave the bad news and when I checked the time, it had just turned 2:55pm. The disappointment of my family members who had to leave an area so soon which they struggled to initially sit down in was notable and frustrating. I returned to complain and spoke to a 2nd employee who didn't disclose her position in the café but seemed to have more authority. She confirmed that the kitchen was closed to which I pointed out that it wasn't 3pm yet, so they have shut early and that the menu, as seen in the photos, doesn't stipulate a "serving until time" which would have given us a better indication of urgency or even allowed us to consider an alternative venue without the fuss of the extra walking and negotiating impractical disabled-unfriendly outdoor tables. I gave my feedback to the 2nd employee who said it would be noted and she later stated in a blaming tone that my family members were made to walk around the back because "I should have knocked on the locked door and asked to be let in with the disabled guests." I replied with " I've never been to this establishment before, how should I know how far the other entrance was until I walked round to find it and if that is the policy for disabled guests, why not either leave the main entrance open initially or have clear signage requesting those with mobility issues to knock and ask for assistance?" I was replied to with "thank you for your feedback and sorry for your negative experience". The venue seemed to be clean and tidy, the staff were well presented, but anyone with mobility issues would struggle here, but should you venture in for lunch, ensure you order before 2:50pm because they stop serving before the closing time that they only verbally tell you is 3pm (there is no signage or writings even on the menus) and if you have mobility issues and there still isn't a sign in the window, then knock the door until they open and answer to you, because you won't know to do...

In a corner of a rather shabby looking seaside town you will find an establishment that does exactly what it says on the tin, and more besides. It doesn't take a degree in Welsh to understand 'Coffi' but it's great to see this incidental use of Cymraeg in this part of Cymru.

Coffi Co is a smart little coffee shop with a great location adjacent to Porthcawl's small harbour. There is plenty of comfy seating inside, but on a warm, sunny day the picnic benches outside are perfect for the great views along the Glamorgan Heritage Coast.

The food always looks and smells good, although I haven't sampled it myself. The drinks menu is fairly broad and split between hot chocolates, coffees, milkshakes and smoothies, all with imaginative names and presented well. They aren't cheap with some drinks costing over £4 but they do taste as good as they look.

The staff are friendly and even with a bit of a queue there shouldn't be too much of a wait for them to prepare your drink of choice.

Coffi Co is a short walk from town or Coney Beach and there is plenty of free on-street parking nearby, though on a sunny day you may be forced into a pay and display car park or the other side of the Grand Pavillion. While Porthcawl in general feels unkempt and unloved this recently renovated corner of the town is hopefully a sign of better things to come.

Currently there isn't much competition to Coffi Co in terms of the more up-market coffee arena but even so it is worth a visit. You might even see a lifeboat launch or brave teenagers jumping into the water from...

We decided to visit here after reading reviews online as we had stayed quite local the night before. The place itself it's really quirky and has great views, especially if you're eating outside.

On arrival, we found a table and sat down. There was a notice advising to scan a QR code to download the menu and order from there. My phone doesn't scan them and my partner needed to charge his phone. Fortunately they have charge points at the table so he went to the car to get it. I'm not sure if menus are available. We didn't ask as the staff seemed preoccupied.

After ordering I managed to speak to a member of staff to make a slight adjustment to the order an option not available when ordering!!!

The coffees arrived and the breakfast followed not long after. To our disappointment they were served in cardboard trays with one serviette between 2 people and plastic cutlery. Not what you expect when paying over £11 for a full breakfast.

In fairness, the food itself was very tasty. However, the overall experience was a let down and very disappointing. If you want a roadside truck experience with an overpriced menu, this is your place. Otherwise, there are many other cafes that provide food served on plates at...