m'Eating Point — Restaurant in Wales

TLDR - PLEASE AVOID IF YOU HAVE ANY DIETARY REQUIREMENTS.

As you can see from the menus on their website, this restaurant does not provide a key to the dietary requirement code in their menu. Perhaps this should have been our first warning.

However, from the attached photos of the menu we were provided, you can see that they include the standard V (usually vegetarian), ve (usually vegan) and GF ( usually gluten free). There is nothing else regarding dietary requirements or allergies on the menu and we were not asked about this when ordering. Perhaps it is my fault for not asking for clarification on the menu markings. However, I feel this was a reasonable assumption to make considering the meat-free breakfast was marked V and the Vegan Breakfast VE. The meat free burger for example had a V(Ve) sign next to it, suggesting it's a veggie item with vegan adjustments available , this was NOT the case for the meal I ordered, the giant veggie dog, which only has the VE, which I assumed was vegan. please take a look of photos of the menu attached.

When the meal arrived, it was covered in cheese. Being lactose intolerant and not having seen any mention of cheese on the menu descruption if thr item, I checked this was vegan. The waiter had no idea, went to check, and confirmed it was not. I was told I could have a vegan version if I wanted but I would have to pay for another meal. I accepted as I was lead to believe it was listed on the menu as a 'cheese infused veggie dog and this had been my own mistake', as I doubted myself I took another check of the menu to see this 'cheese infused veggie dog' didn't even exist on it. The waiter was rude and defensive when we brought this up, he told us 'in the valleys' its standard to have to specify you want a vegan version of a meal, even if it's specifically marked as vegan (not the case in the lovely Ponderosa cafe up the road who will sell you a vegan cake with no clarification required).

About half an hour later a supposedly vegan hotdog was brought to the table. Despite earlier being told we would have to pay for both meals. The waiter said he would have given us a refund, but by then I'd eaten the chips from the first meal (I was hungry and told I would be paying for it either way) and so this wouldn't be possible. Instead we got a generous £8 off the total bill for 6 people (but paying for 7 meals as both hotdogs were included on the bill) for the mistake, which after some back and forth he finally admitted to.

I will be fair in saying I should have declared my intolerance, however I am used to seeing vegan food as a 'safe food' and I don't see why a Vegan's dietary requirement deserves any less respect despite it not being an allergy. As we were being rushed in ordering and never asked about any allergy. I saw this as safe bet. We never got the name of the waiter, but it was a gentleman with dark hair and glasses.

As you will see from their other 1 star reviews, this constructive criticism will likely not be well received. You may also see my aunt's review, in another case multiple negative reviews for one experiencd may seem excessive, however, when it comes to places treating dietary requirements with such flippancy, I believe you cannot be too careful...

UPDATE: please see response from owner. If you read my review, I hold my hands up to my part of thr mistake. They've said (Ve) means vegan on request. Fair enough. The veggie hotdog isn't labelled (Ve), it'd labelled VE. so please explain again to me how this is my mistake? I would have read the key if you'd have had one. Menu uploaded is the current one on the website and accurate to what we...

TLDR: AVOID AVOID AVOID if you have allergies or are vegan/veggie! Look at other low reviews and probably the response to this comment for the staffs attitudes.

We visited this place for the first time with my lovely family, as we have just purchased a house in Llangollen and will now be locals. We were really looking forward to maybe having a new regular spot, but we won’t ever be going back after tonight’s experience.

We all tried to order drinks but the poor waitress wasn’t able to tell us what was/wasn’t in stock and in the end we all ordered an Aspall as there wasn’t anything else, despite what the menu says.

The menu not reflecting what you get is a trend here. Order something, get something completely different and rudely spoken to for the privilege.

My niece isn’t able to eat lactose, she gets very very poorly if she has any dairy. Because of this she ordered a the ‘giant veggie dog’ - this is marked with a VE sign next to it, not V(ve) like a different meat free option that can be vegetarian or vegan. It’s like this online right now. The ingredients listed are ‘served in a baguette, onions, mustard and ketchup’.

When she was served her hot dog, she was told it is a ‘cheese infused’ hot dog, and there was cheese sprinkled liberally on the bun.

When we asked the staff of this was vegan cheese, none of them were able to confirm this.

When challenged, we were told they would bring another vegan hot dog, but that we had to pay for the original hot dog because we hadn’t specified it to be vegan.

He said it’s a standard format “for the valleys” that you must specify for this to be vegan, despite the Ve sign on the menu. The vegan one still had cheese all over it, so no matter what you order, you’re not going to get what you want.

By this point, the rest of us had finished the meal and my poor niece was starving, so had eaten some chips from the plate.

We challenged a member of staff who was extremely defensive and rude. He said he wasn’t able to reduce the price of the meal as the owners are on holiday in Tenerife. He admitted fault many times and yet still expected us to pay full price (because she had eaten some chips)

So my niece came very close to being seriously ill and possibly hospitalised and they knocked eight whole pounds off the bill.

Complete disgrace - cue the response telling me I’m fake or that we tried to steal...

Nicer places in Llan and smells very strong of dogs

Update I have been lots of times and returned! I have dogs of my own, I do not hate dogs that’s simply untrue. Obviously i know its a space for dogs, to assume I cant read or i am illiterate is offensive, what if i did struggle? You have moved your bar to around the corner. There was no wsy you could possibly see my face at all. I was also wearing a mask, whatever you supposedly seen isn’t true. There was no dog that walked past us. If there was we would of fussed him no end!

When the spillage happened when drinks were brought to the table, I was shocked yes, but not disgusted I have been a waitress myself and know it’s stressful. We were happy to move and the waitress returned to bring us new drinks.

However the general cleanness and smell was bad, usually it smells cleaner. I just didn’t enjoy my experience, these are just my opinions and things as a business you need to take on board. I didn’t make a fuss, I didn’t jump up and down.

I would have appreciated you coming over and seeing if there was anything you could do. Or not charging us for the drinks spilled. I didn’t feel well looked after or welcomed. I understand it’s been a difficult year for lots of business Thats why i wanted to return, I even messaged you on Facebook a couple of times to ask if you were open.

Your review of me is unfair. I haven’t made up an account! As a business and a person you need to take criticism better, because this is quite nasty.

I will not be returning or recommending you. I think you should feel embarrassed of your horrible...