It was an extremely disappointing experience. Firstly if there is anyone wanting to find somewhere to eat/stay in Aberystwyth who has a disability please do not expect this place to accommodate you. We were a group of 5 including my two 80+ year old Nans, one who has a physical disability and has very limited mobility and has to use walking aids and a mobility scooter to get around. We thought it would be nice to stop of at the Glen for a evening drink outside and enjoy the views. We sat on the picnic benches and pulled up a chair for my disabled nan as she needs something to support her back and the benches were not suitable. We did not think this would be a problem as it has never been a problem in any other establishment we have visited. Once we were seated one of the waitresses who was a middle aged women not in uniform as the others were, abruptly marches up to us and tells us we can’t move the chair. I explained to her why we needed the chair but she continued to abruptly tell us that either we can move inside (there are large steps leading into the hotel which my nan would struggle with) or move to a 4 seater table with chairs, again there is 5 of us which would mean we would have to sit apart or we leave. Understandably I was so taken back, firstly that the restaurant was point blank refusing to accommodate an 80 year old disabled lady who required a chair , but most of all I was shocked and upset with how rude and abrupt the waitress was about the situation, which caused my nan to feel embarrassed and uncomfortable. It is difficult having a disability let alone being made to feel like they are causing an issue. And lastly all this over a chair!? Wow! I’m shocked. We of course had no choice but to leave and received no apology from the waitress who just didn’t care. This is the first review I have ever felt the need to write but this was such a terrible experience and it was alarming to see first hand the prejudices that disabled people still face in this day and age. Maybe they need to consider more carefully who they hire and ensure staff are trained in how to accommodate customers with disabilities. If you do choose to visit this place whatever you do not move a chair for your disabled Nan, It will be a massive inconvenience for them.