The Glengower — Restaurant in Wales

It was an extremely disappointing experience. Firstly if there is anyone wanting to find somewhere to eat/stay in Aberystwyth who has a disability please do not expect this place to accommodate you. We were a group of 5 including my two 80+ year old Nans, one who has a physical disability and has very limited mobility and has to use walking aids and a mobility scooter to get around. We thought it would be nice to stop of at the Glen for a evening drink outside and enjoy the views. We sat on the picnic benches and pulled up a chair for my disabled nan as she needs something to support her back and the benches were not suitable. We did not think this would be a problem as it has never been a problem in any other establishment we have visited. Once we were seated one of the waitresses who was a middle aged women not in uniform as the others were, abruptly marches up to us and tells us we can’t move the chair. I explained to her why we needed the chair but she continued to abruptly tell us that either we can move inside (there are large steps leading into the hotel which my nan would struggle with) or move to a 4 seater table with chairs, again there is 5 of us which would mean we would have to sit apart or we leave. Understandably I was so taken back, firstly that the restaurant was point blank refusing to accommodate an 80 year old disabled lady who required a chair , but most of all I was shocked and upset with how rude and abrupt the waitress was about the situation, which caused my nan to feel embarrassed and uncomfortable. It is difficult having a disability let alone being made to feel like they are causing an issue. And lastly all this over a chair!? Wow! I’m shocked. We of course had no choice but to leave and received no apology from the waitress who just didn’t care. This is the first review I have ever felt the need to write but this was such a terrible experience and it was alarming to see first hand the prejudices that disabled people still face in this day and age. Maybe they need to consider more carefully who they hire and ensure staff are trained in how to accommodate customers with disabilities. If you do choose to visit this place whatever you do not move a chair for your disabled Nan, It will be a massive...

Having been a student in Aberystwyth between 1996 and 1999 I was looking forward to showing off the delights of the Glen to my wife. We booked a table for 6pm (they never had bookable tables in those days) and were shown to our table promptly upon arrival. I was utterly horrified as we were sat right near where the pool table should be but to my horror it had gone and some fool had put beautiful and ornate tables there for people to eat food on! I tried to stack up my 20p's on their table as it was my turn to break next but they weren't having any of it as they tucked into a delicious Scampi in a basket. Dejected I returned to my table where I devoured a delightful steak and mushroom pie with chunky chips and sea salt. It's flavoursome and rich gravy couldn't make up for the fact my shoes weren't sticking to the floor with decades old beer. I used to rely on that to steady my drunken self. After the delicious puddings we ate, a fresh coconut rice pudding with mango sorbet and a crunchy topped Brownie with ice cream, I headed over to the loos, knowing those steps down to the basement like an old, slippery, disgustingly smelling old friend, knowing that really I would head straight past them down on to the dance floor. But I was aghast! Some utter crackpot had put tables on the dance floor! Needless to say the diners were not happy as I starting bellowing out Sing It Back by Moloko. What do they know. I skulked off to relieve the bladder pressure only to be presented with pleasant, clean and above all, functioning, toilets. How dare they! As I dragged myself back to our table, the waiter approached for us to pay the bill. 'Everything alright guys?' he supposed. 'Yes, lovely thank you!' answered 2021 and 43 year old me. No, no it wasn't later 20th Century me screamed internally! You've ruined my uni experience by improving this place by every single measure possible! Excellent service, beautiful internal and external decor, food that was inventive, tasty and reasonably priced. Both 18 year old and 43 year old me...

The hotel is on the "Sea front" towards the northern end of the esplanade and a few hundred metres away from the main drag where the revvy popping cars, noisy tourists, clubs and bars are situated. It has a raised veranda with tables at the front which was full of people eating and drinking in the sunshine when we arrived. We were able to park out 3 motorbikes directly outside the front door which was great as I had wrongfully thought thst they had parking which they don't. Technically the kerbline outsdide the hotel has parking restrictions but, as we were advised, the yellow line has worn away and not been repainted they cannot be enforced. The opposite side of the roadway does not have parking restrictions but didn't have any spaces when we arrived. We wre assured that the bikes would be OK there overnight and they were. My room was large, nicley decorated with a big bathroom and double wide shower cubicle, the shower of which worked excellently. I looked out over a flat room at the rear of the hotel to the street beyond which was a shame as I would have rathered a room to the front but, that said, my friend had a room to the front and as it got the sun all day was hot and he had to close his curtains to make it bearable and it stayed hot through the night. (winner winner!) £62.50 for bed and breakfast for such a great hotel was a proper bargain especially compared to the £85 we paid the following night for a very disappointing and overpriced B&B. After settling in we had a drink in the bar which was very reasonably priced and busy with eaters and drinkers, so a good sign before going out to meet the rest of the group for dinner. The next morning we had the usual full English brekky which was a decent size and came with unlimited extra toast and coffee top ups which I needed.

A word of caution, the treads on the stairs from the ground floor to the first floor are quite short so your feet tend to go over the edge on the way down or hit the riser on the way up, in either case be careful when carrying heavy bags...