Yamas Restaurant Cardiff — Restaurant in Wales

One of the most uncomfortable dining experiences I've ever had. Arrived about 2030 with table of 6. Waitress pushed two tables together for us and we sat with menus.

After about 5 minutes a different party were leaving. One of the guests announced angrily to all the restaurant that he'd been ripped off and that he wouldn't recommend us staying. The manager escorted him out arguing loudly about the guest's experience. After the guests in question left the manager came to our table and apologized, told us the guest had demanded freebies because the service had been slow. We said we understood and assumed the guest had too much to drink/a chip on his shoulder.

After a while we ordered. We didn't have enough cutlery on the table so asked for some to be brought over. After 30 minutes no starters no cutlery. They had been busy but restaurant was thinning out by this point and you could just feel something was wrong with the vibe.

When the waitress brought our starters she was visibly upset about something, choked up whilst putting out starters on the table and then went outside crying.

One of our party went out to try and console her. The waitress was summoned back in, and after a brief discussion with the manager she got her bag and walked out in tears. In awkward silence we ate our starters then mains came out straightaway with cutlery being dried off as it came to the table.

I don't know what went on but it felt very much like everyone working there was struggling and the manager was bullying this waitress out of frustration when she clearly needed help.

Our mains came and the food was good. Not amazing but good

By this point nobody felt like staying for long so we asked for the bill. The chef came and took out payment (?) as manager had disappeared by this point. Chef told us appropo of nothing that 2 staff had walked out that day. Whilst we were eating/paying a couple on another table walked out as nobody had served them.

As paying customers we should not have been exposed to any of this. The whole thing stank of bad management and it was a very unpleasant, hostile atmosphere.

Could have been a wholly better and different experience had it been handled better. Sometimes you have to wait sometimes things go wrong I get it. But as customers we do need to feel like guests at a hospitality venue not like we are at the centre of a dysfunctional...

Returned for a family birthday meal last night, & left exceptionally disappointed. Two of the five of us ordered mojitos which, when they arrived, were splashes of clear rum in warm tap water with some mint & a couple of begrudged slivers of ice. We asked for them to be replaced - & they came back exactly the same except made with dark rum. When we asked again for actual mojitos, the manager made them himself & really they weren't much better, but we were too embarrassed to ask again. Meanwhile, our food took almost an hour (we ordered a sharing plate) & my girlfriend ordered something else. When the sharing plate eventually arrived, they had clearly forgotten her food. We asked for that to be sorted out & 3 beers.. which didn't arrive until we asked for them once again. The manager was moderately apologetic about forgetting my girlfriend's food & assured us that he'd give us a discount. When we asked for the bill, he took a whopping £2.10 off, still leaving us with a balance of more than £120. When my girlfriend politely suggested that that didn't really seem like an accurate reflection of how terrible the service was & that, when she was a waitress, she would probably have knocked 50% off the bill, the manager became rude, arrogant & patronising, telling her that it wasn't her place to dictate a discount (which she wasn't trying to do anyway). He also said that we can't have been that upset as we had eaten the food - which was a baffling comment as our complaint wasn't actually about the food anyway. Then he blamed his new bar staff for the drinks scenario - although I would suggest that it was hardly her fault that she clearly hadn't received adequate cocktail training & either way it's hardly a great look to be belittling your staff in front of customers. All in all it was an absolute embarrassment, & although he told us that we wouldn't be welcome back, there's really not much danger of that happening anyway. AVOID...

Expected a great experience after seeing such positive reviews but was sorely disappointed. Booked online over an hour before going only to arrive and be told we hadn’t booked, even though I had a confirmation email a minute after being seated. We were accommodated…grudgingly and our order taken. Starters arrived and they were nice enough. Our platter arrived and it looked amazing however when we got stuck in we soon realised it wasn’t, processed chicken souvlaki which tasted nothing like chicken. Called the waiter over who was very nice and tried to defuse the situation but when the manager came over this made the situation worse. Basically no customer service skills but plenty of arrogance in the way he spoke to us and told me we should be grateful he gave us a table and the food was everything we ordered. Needless to say after some discussion we agreed to disagree and we promptly left!!! I also take great exception to someone serving me food and drink when I have watched them openly pick their nose in view of everyone and not have the decency to wash their hands!!! 👎🏻👎🏻 Plenty of other Greek restaurants in the area, that have been tried, tested and...