Piri Fino - Walsall — Restaurant in Walsall

Went here twice in 4 days; The first time was Friday (25/08/2017), I went with a group of friends from work, food was really good and service was great, so much so that on the (Hot) Bank Holiday Monday (28/08/2017), I decided to take the family (3 of us), we booked a table (at an hours notice), arrived on time was seated straight away, then it all started to go wrong:- The place wasn’t particularly full but we waited 10-15mins before someone came to the table to ask us if we wanted to order, it then took another 10mins before we got the first drinks (a bottle of Sol and a bottle of Kopparberg), I waited a further 10mins before I got my drink (a banana smoothie) which I could see sitting on the side of the bar but no one had bother to bring it to me. The food arrived just after the drink and it was still as good as it was Friday (so I’ve got no complaints on that score). Half way through my meal I asked for another smoothie; I finished my meal (the drink hadn’t arrived), I asked another waiter for a “doggie” bag to take home the food that my daughter hadn’t eaten (still no drink), I waited further 10mins before I had to get up and go to the bar and ask for the cheque, as well as the required “doggie” bag and tell them that I’d waited long enough for my drink so not to bother with at which point the bartender said sorry I’ll make you one now - ????really???? Like I said I can’t fault food but the service left me with a bitter taste in my mouth, it spoilt the evening and I kept having to apologise...

STORY TIME I was so impressed with the variety, value and service when I went for a meal with cousins in January that we decided to book a table in March. (13th) TOMORROW It was my birthday meal planned, affordable for my guests, cocktails and family dinner as it was also a 20year family reunion BOOKED 2 WHOLE MONTHS AGO. The manager called me this evening spoke with an unhelpful tone requesting a deposit, I asked why did I not get a call in the week or a month ago to arrange this, the manager said if we even did the booking on smaller numbers could not be done as it would be my booking and even said if we walk in we would be turned away. This personally felt unreasonable at this hour and Any effort to call and ask my guests for a deposit (which in principle was not and would not have been an issue) however it was tainted by the tone the manager expressed. We have subsequently cancelled as a result, even when we tried to book individually and we still can’t book- make it make sense!!! The 1star is for the bar staff and the chef and staff who actually served us in January. Your management let you down. When dealing with customers who have had a good experience and pre booked 2months in advance- they aren’t time wasters. Ain’t nobody got time for that. Upgrade your telephone mannerisms- people over policies! The photo below was the night we had a good time. I will be contacting head office, as I was told by the manager it’s...

I visited this place on 24/03/2022.

At first me and my wife walked past a worker who was smoking near the entrance of the restaurant (which I didn’t mind as everyone needs a break). However, we stood inside of the restaurant waiting to be seated but even after making eye contact several times with couple of staff members we were ignored. Then the staff who was on her smoking break simply walk past us not saying a single thing and starts serving drinks behind the bar. After waiting 10 minutes I decided to I got frustrated after that and simply decided to seat my self down only then one of the waiters came to our service not to mention the restaurant is not busy at all.

The food I ordered was a fino pita with peri chips and my wife ordered taste pot with pasta as well as mash potato. Going back to the service I had remind the waiter to bring my tap water three times. The food was okay, but it is way below par compared to the other branches and then I realised my chicken was pink. At this moment I have had enough and asked for the bill and wanted to leave immediately.

It’s a shame because all the other branches have excellent service and outstanding tasting food but this Walsall branch seems to be the complete opposite. I would have understood if the restaurant was mega busy but there was like 3-5 tables max. I won’t be ordering any food from this branch again but will go to the Sutton...