HART + CO — Restaurant in Warwick

I really wanted to love this place, but myself and my friends were unfortunately left feeling like we weren’t really wanted there and rushed to leave. We booked a bottomless brunch, which took like 15 mins from our starting time before we were even seated or handed menus or asked for a drinks order. To then be told we must be gone by 6:45 (15mins before our original booked 2 hour slot was over) because there was a “private party” booking and they needed our table. We had 2 staff members keep reminding us of this, making us feel like we weren’t that welcome and it all felt rushed. Unfortunately we were really underwhelmed with the bottomless brunch, the food was very nice, however for the 1hr 30mins drinking time that you get, we got 4 drinks each in a group of 4. For £37 (which is more on the expensive side for a bottomless, in our experience) we didn’t feel it was great value for money. The service was very slow for our drinks and it proved very difficult to get staffs attention at times to order. Our server ( I think her name was Julie) was very nice. But overall, we were very underwhelmed with our visit which was a shame, slow service and 4 drinks in 1hr 30mins just didn’t feel like we were even doing a bottomless to be honest. The fact we kept being reminded about the private party made us feel really uncomfortable, if you have a booking like this I suggest giving yourself more that 15 mins after the last booking leaves to sort the venue out- as technically we should’ve been there from 5:15-7:15 due to not being seated and given menus for over 15 mins, but instead had to be gone for 6:45? Unfortunately I don’t think we will be back.

*just wanted to reply in response to your reply as it won’t let me respond directly. I think you have us confused with the table that arrived late sat next to us, we were a table of 4 not a table of 6, and we did arrive on time and we’re waiting to be seated for a while and received a menu at 5:15. I completely understand that you are a small business and appreciate your point on how feedback can impact, however we wanted to share our experience so hopefully it could be reflected on...

3 of us went for the bottomless brunch on a Friday night. The decor is very cool and great for photos, and the service was good - staff were polite and attentive.

However we had a number of problems with the vegan options, we chose hart & co due to there being an extensive vegan menu online - but when we arrived there was no printed vegan menu, and when we tried to order any of the vegan options, each time the staff came back after several minutes and said they didn’t have what we’d asked for… this happened FIVE times!! No vegan waffles, so ordered pancakes, no chocolate sauce, so we ordered caramel, no caramel sauce, so we ordered plain, then they came back and said no pancakes … so we ordered vegan nuggets… then came back and said no nuggets!! We finally settled on cauliflower wings with chips, arrived with sweet potato chips so had to be sent back! At the end they gave us £7 off the bill - she also said we got ‘extra drinks’ … but it was bottomless anyway.

The other food was fine, burger was good and non-vegan waffles were okay. We ordered the OG chips and they came out wrong, but they fixed for us, they were just ok too.

Prosecco was free flowing and glasses were always topped up - cocktails weren’t very nice, watery and poorly made, warm at times and not well presented.

The music was quiet and even though we gave requests on the request slip - they weren’t played. There were only about 3 other tables in there, so it wasn’t a great atmosphere - expected more of a party vibe. By 10:30pm most sections were closed and being mopped, with a strong smelling bleach - while we were still eating.

All in all, probably fun if you want to get hammered and take cool photos, if you want decent food and drinks -...

I booked Hart+Co for Sunday lunch with friends, we were celebrating my birthday. I found out about this restaurant through Instagram and I was looking forward to trying it out for the first time! Initially I was excited about it, the message I received from Hart+Co was very encouraging, they said they “love birthdays and are looking forward to seeing me”... upon our arrival we were sat at a table where our feet were dangling from the high chairs and off the tall bench, the table was sticky and no one paid much attention to us for a while until we got off the table and asked if we could be moved somewhere more comfortable. Although that was possible, it didn’t happen for another 25 minutes. Until then we didn’t receive any drinks apart from a bottle of wine with... one glass. The rest of the glasses arrived 25 minutes later, dirty and we had to ask to replace them. We sat at the new table surrounded by other empty tables that have not been cleaned throughout our entire stay there (2.5 hours!) dirty dishes, food leftovers, floor covered with mess left by the previous clients... so disappointing! We interacted with three different waiters on that day but it seemed like the restaurant was understaffed and unsupervised. No toilet paper in the bathroom, no paper towels, very appalling hygiene standards. Although the food was tasty, good value for money and the staff has taken off some drinks of our bill, I was extremely disappointed and saddened that this happened on my birthday celebration. I am supposed to go back there for my friend’s hen do but I am dreading it, as I’m afraid that they will ruin her...