Da Luciano Pizzeria — Restaurant in Wells

Visited earlier in the week and booked an 8.30pm table a couple of days in advance, on the day we received a call from the restaurant asking if we could move the time to an earlier slot so the chefs can clean the ovens... though thinking it was a strange ask we agreed to the ask.

When we got there we had a decent enough meal, where we were served by the same lady who called us earlier in the day. We ordered a bottle of wine with the meal which arrived corked and was told I would need to open it myself. OK, again strange but we did it without complaint.

Once we finished the meal we moved to the bar area for a couple of drinks (before 9pm), we sat and watched the same waitress start to close all of the blinds in the place and hovering over people's tables for anything she could see was finished with. By the time we got to 9.30 she came over to all the tables being used and asked 'are you finishing up?' we said not yet as we had only got some new drinks.

People obviously felt uncomfortable as other tables did finish up and leave after that, leaving us as the last table. As soon as that was the case the waitress then came back to our table to tell us 'just to let you know that we are the last ones at the bar now'.

So we basically were hounded out of the place by 9.45pm! We finished our drinks and started walking out, guess who followed us with the keys... yes the same super waitress who locked up as soon as we were through the doors. Lovely send off!

What was supposed to be a nice meal out ended up being a pretty unpleasant experience. Shame as people have said good things about this place but if that is how the staff act then I wouldn't waste your cash there. There was obviously a plan to get people out as early as possible so the staff could finish up and go home, starting with the phone call.

Shocking...

Where do I start with my beautiful pizza from Da Luciano it was a lovely Friday night when I found myself to be quite peckish but then I came across a delivery service from wells that would bring pizza to my house about 45 minutes later the pizza arrived I kissed the delivery man on the cheek and took my warm cheesy pizza into my house where the wife and kids where waiting I had only took one bite into the pizza but tears where already rolling down my cheek i found myself locked in a room by myself crying uncontrollably at how delicious the pizza really was overall the staff are as tasty...

On their website and on the (grubby and worn) menus in the restaurant, it states that they can do all their pizzas and pasta gluten free. Not so. We were told that these were old menus, from before covid! They hadn't had time to update them...all they do gluten free is 9" ones, on bought in bases. We were also told that they were cooked in the same oven as ordinary ones.. no precautions against cross contamination at all. A pity, because the pizzas they were serving looked pretty good. If you can't do gluten free, fair enough, but 4 years is enough time to sort your...