EDIT: The manager has now contacted us and explained our emails reached their junk folder which is understandable. This issue has now been resolved well above our expectations and I would be more than happy to recommend this restaurant to a friend. I have waited 3 days before filling in this feedback as my husband has sent 2 emails and I wanted to give a fair chance for a response privately, but nothing has come. We've wanted to try this restaurant for ages but with a young baby we haven't been able to, therefore when my parents said they'd look after him for my husbands birthday so we could go out it was a perfect opportunity. When we arrived we were greeted by a lovely member of staff and the waitress that looked after us was also very welcoming. When she came to take our drink order, she noticed my husbands birthday badge and said as it was his birthday he could have a free drink or dessert. As a fan of Japanese whiskey (he has a bottle at home for an occasional treat) he had been looking at these on the menu and asked if the free drink included these, she said yes, which would you like? He replied with his choice and the waitress asked "single or double?". Of course he asked for a double as it was free, who wouldn't! Our drinks came, we ordered our food, which we thoroughly enjoyed. We both commented on what amazing service and how lovely to be offered something for free. After our plates were cleared we asked for the bill, we didn't want dessert as we were going back to my parents for birthday cake. I had my purse out ready to pay, when another member of staff appeared, who we hadn't seen our entire visit, this member of staff, essentially said his colleague had made a mistake, sorry, we can only offer you a free dessert. Being a bit blindsided at this point my husband chose a dessert, which was very tasty. We paid and left. This situation left us both disappointed, we didn't enter the restaurant expecting something for free, and yes, you could argue we got a free dessert. However, we weren't in a position to argue, the restaurant is quite small with tables of other diners close by, so one wouldn't want to cause a scene. But how can someone offer something for free, allow a customer to consume it, and then say it is no longer free. I understand that mistakes happen, but it shouldn't be on the customer's part to take on an expense for a member of staffs mistake, the restaurant should take this as a loss, OR have a very clearly stated or communicated offer displayed for customers birthday. This experience definitely put a massive dampener on our visit and our afternoon out together, hence we tried to give the restaurant an opportunity to rectify privately.