Casa La Cucina Italiana - Evesham — Restaurant in Wychavon

Our first experience here was very good, nice meal, good service. So we went back with our 10 yr old granddaughter. What a let down - the service was like pulling teeth. They weren't even busy. It was utterly amateur. My husband's food & granddaughter's pizza were nice, but my starter was absolutely laced with salt. It had the potential to be delicious; gamberi - but it was almost inedible. And I love salty food - if it's too salty for me, it's salty! Told the person who appeared to be the manager for the evening, gormless and useless and no attempt at an apology. Said she'd informed the kitchen not to put too much salt in our main course - that was it!

Tonight we ordered pizza for takeaway, as our granddaughter is staying with us again. One Margerita (it's the only pizza she'll eat) and one Con Carne Mista (which my husband had ordered on our first visit) for us. My husband drove from Hampton to collect. When it came to dishing up, our pizza looked odd and we didn't think it was what we'd ordered, but we weren't sure. It had prawns on it and we were pretty sure the one he'd had in the restaurant didn't. I bit into a piece, and omg, the salt! It was disgusting, and clearly not what we'd ordered.

Husband phoned up, and yes, they'd got the order wrong and he had to drive all the way back to collect what we'd actually paid for. In the meantime granddaughter had started to eat her Margerita - only to reject it after 2 slices as it was overcooked and hard - burnt in fact. See photos. Phoned husband to get him to tell them but he'd already left the restaurant.

Staff at restaurant apologetic over getting the order wrong, but no attempt at refunding any of the cost to cover the inconvenience etc.

After gd's pizza was inedible and our pizza being wrong, not to mention biting into a God awful salty prawn one, by the time we got the right one neither one of us was in the mood for pizza or food full stop. An expensive and highly inconvenient evening.

After first eating there and being impressed, we thought we'd found a new go-to place for dinner, seeing as the other Italian eateries in the town are not open in the evenings. But never again. If they can't maintain a standard across three consecutive visits then forget it. And there's no excuse for poor service, especially when there's three waiting on and the place is virtually empty. They've lost lunchtime, dinner & takeaway custom from us.

The personal service, the quality of the food, and the attention to detail are all far superior at Delicious & Flavours - what a shame they're not open in the evenings. Quite disgusted with this evening's experience at Casa. What if one of us had had a shellfish...

Vegetarians be warned

Casa has very very few vegetarian options. While other restaurants have increased their choices for vegetarians and vegans Casa seems to have gone the other way. But despite there being no indication on the menu that there is flexibility and the option to remove meat from some dishes, the chefs will do it and (in my experience at least) do a great job.

It’s been a few years since we visited Casa, despising pretty close by. We used to go as a family a lot but the kids are bigger now and my wife and I made the most of a kid free evening for an evening out. We’re both vegetarian and we’re surprised to find fewer veggie choices now than we remember from our last visit. While every vegetarian option had the option to “add chicken for £2” there was no “remove chicken and save £2” option to be found anywhere. Even a “can be ordered as vegetarian/vegan option” would have been both good and easy. I asked if I could have the “Penne pasta with chicken and pesto” without chicken and save £2 and was told I couldn’t save the £2 but could change chicken to other ingredients. So I went for mushroom and chilli as a chicken replacement and I have to say that the result was outstanding. It’s such a shame the chef’s obvious ability to make varied and interesting meat free dishes isn’t reflected anywhere on the menu, this review would be...

Food was lovely, but all three of us felt quite cold. Also overly loud music which made talking a little difficult, and the staff seemed unable to alter this, when we could attract their attention. They seemed preoccupied talking to another party of people who they clearly knew, so no stars for customer service. Only the food.

This was supposed to be a special occasion for my Mother's Birthday, which I had told the member of staff some days beforehand. Instead we decided to just finish the meal without delay, whereas we would normally order more drinks and stay for some time talking.

Went across the road to a pub by the square, and she was treated like royalty when they heard it was her 75th birthday! Thank goodness for Lisa and the team at The Outside Inn!!

I'm not sure I would go there again with any guests, and would not suggest anyone else does either.

UPDATE - After a number of months, this establishment hasn't been bothered to answer in any way. I think that tells the potential customer everything you need to know. Might give it one last chance if they're on Eat out, Help out....