Krak Boba — Restaurant in Addison

The matcha is the worst I have ever tasted in my entire life. Save your money and time. Daniel the franchise owner does not have customer service training and isn’t fit to run a franchise. If a drink is not made correctly, fix it. Refund it or offer to make it again. I texted him photos and he said he would not offer a refund and then gaslight me saying his matcha is bitter because it’s “real matcha”. I drink matcha every day and this is disgusting. I ordered the strawberry matcha before heading down the road. The strawberry part was fine but when it got to the matcha, I almost gagged. I called the store within 5 min of taking my first sip and expressed my concern. I offered to drive back the same hour but they had closed. First time here and I won’t ever be coming back. I’ll be contacting corporate and my bank after this ridiculous...

Phenomenal boba tea shop! Went here on a whim to try a new place and was not disappointed. They have a wide variety of different teas, milk teas, coffees, and smoothies. There’s a wide variety of flavor combos I’ve never seen at other shops so I’m excited to go back again and try them. Prices are reasonable as well. I tried the Thai milk tea with boba and LOVED! Sweet flavor without being overly sweet and the boba was not too hard or soft. Just chewy enough. The gentleman working there was also extremely kind and friendly! He was quick and reminded me to really shake my drink before opening it which I appreciated the reminder. Definitely would recommend and will be going back again! Photo shows unshaken and then...

I ordered their "Signature Milk Tea" with boba.

The tea was well balanced and flavorful while the boba was soft and chewy; both had the correct amount of sweetness.

The service was excellent. I accidentally dropped my tea which exploded everywhere. They would not allow me to clean it and insisted I accept a free replacement.

I was already planning to return to this place based on the quality of the product but their kind and customer centric service style has turned me into an advocate.

If you are craving boba in the Addison area, there is no better place. Give it a shot, you will surely leave with a smile on your face and a...