Sakura Japanese Steak House — Restaurant in Aiken County

Yesterday.

First let me shout out Alex. He was an entertaining cook and kept checking in with us throughout the meal... the only reason you even have a star is because of him!!

The A.C. was not working. As I was telling the seating host how big our party was and asked about a wait time, SHE PUT HER HEAD DOWN ON HER ARM AS SHE'S TALKING TO ME. I couldn't understand her for her talking to the floor. (I would've left at this point but my precious mother in law wanted to eat at this establishment and I wasn't going to ruin it for her) After being seated and served drinks, we get our salad. It's WARM. It wasn't even cold. It was too hot inside to eat our soup or even finish our meal. I did manage to eat more of my food than my family because my steak was spot on (thank you Alex). The waitress disappeared. Other people were trying to cover for her but at this point I've already given up on this place. The floor is SUPER SLICK. Lawsuit waiting happen. My husband's beverages were not cold at all.

The poor chef continuously tried to work around the steam on the grill as hit as it was in the restaurant. He did have a sweat rag and wiped his face multiple times. They shouldn't have to work in conditions when it's hotter inside than outside. But he was a trooper and our food and entertainment was good.

Just save yourself time and...

Usually at Sakura, everything is always top notch, tonight's visit wasn't that way unfortunately. We did have a big group, which was split between 2 tables. Our table ordered, drinks, soup, and tempora shrimp came out like normal, then the chef came out to start cooking, our table still waiting on salad and sushi that was ordered. As chef was preparing rice, my wife asked staff about salad and sushi that hasn't made it out yet, which table next to us had already received even though we ordered before them. Staff says sorry about this, brings out 1 order of sushi and says other order of sushi, is out of product. They should have came out and told us that when they realized that instead of us having to ask, but not a big deal at that moment because chef is starting to cook. It doesn't get much better from there though, rice ends up being crispy with a burnt taste, shrimp cooked too long and rubbery, chicken cooked too long with a burnt taste to it. The steak was cooked perfect though. I understand everyone has an off night from time to time, they did knock off a little money because we never received our salads at least. As I said earlier, we eat here often and everything is usually really good, unfortunately,...

By far the worst experience we have ever had here. Normally, we are regular customers.. after arriving at 7:45 the manager told us it would be about a 15 minute wait. No one else was in the waiting room at this time. Then, three other parties arrived and the actual host came out and was confused as to who came in first but we got it straightened out that we were there before anyone else and then waited another 15 minutes so at this time we have waited now 30 minutes. Then we were taken to our seats and we waited for our cook for over a hour and a half. They were not busy at all there was only four tables occupied. They sent the wrong cook to a party that came in after us. After waiting nearly two hours at this point we decided to leave but first wanted to inform the manager about our experience and he called us liars and that it was not true we had been sitting there for over two hours and to me, not only was that an insult to our character by saying we were lying which two parties witnessed and had the same story but seems like they are not trying to foresee the best service for...