Papa Gyros — Restaurant in Akron

I’ll preface this by saying this is a new location. They have a lot of kinks to work out.

We arrived at 5:45 PM and were seated promptly. There were only 5 sets of couples, plus us, with 2 servers.

Our waiter took our drink order right away. My husband finished his within 5 minutes. We sat there for 15 minutes before the waiter came back over to take an order. We ordered an appetizer- the feta bruschetta. He ran off without asking us if we were ready to order our main meals, and he did not refill my husbands drink.

Another 10 minutes pass, and I see that our feta bruschetta is sitting under the heat lamp. I watch for another 5 as our waiter rings out people at the cash register, runs out to the patio a couple of times, then finally grabs our appetizer.

30 minutes into the visit - he sets our appetizer down, it is noticeably over cooked and burnt. He says he’ll be back in a minute to get our main order - still does not get my husband a refill.

Skip ahead: 45 minutes into the visit, we finally put in our main order. At this point I have to ask the server to get a refill for my husband.

On the upside our mains only took about 10 minutes to come out. When we get our food most of the order is incorrect. My lamb skewer I wanted medium rare. It came out well done. -My shrimp skewer I wanted with Cajun seasoning. It came out plain. -My husbands steak skewer he wanted medium. It came out well done. -My husband asked for two whole pitas on the side - they forgot both originally, then brought only one. -I asked for rice pudding. Originally the waiter told me to remind him to bring it out, instead of writing it down on the order. Of course, he forgot to bring it. -The shaved lamb itself was dry.

At this point, we were both so frustrated at the service, and the food quality, we asked to see the manager. Calmly explained to them we did not want a refund, although they graciously gave us 20% off the meal. We explained to them that we understood they were a new location, and had some things to work out. The manager was cordial and understanding, reiterating that it was still no excuse for the service we got.

Hopefully, they will find their footing, as this is one of our favorite franchises, and we were so glad when this one opened up so close to home. Until then, we’ll be sticking to the Green location on...

Wow that went downhill fast. My husband and I live a few streets over and have been eating here 2-3 times a month since they opened. After tonight’s experience, I am truly hurt and offended with the way my family was treated by general manager, Lynn. I ordered steak souvlaki, it came out well done when I ordered it medium rare. I had taken pita bread from my husbands plate for my hummus (he doesn’t eat pita). When the server came back, I told him about my steak. He took my entire plate including the pita I took from my husband. The server comes back and says to me, “She checked it and it was well done so she is making more.” Thinking to myself hmmm... that was pretty condescending did they not believe me that it was over cooked? They bring it back without the extra pita I had on my husbands plate added. The check comes and they charged for extra pita bread. When I tried to ask them to take it off I was told, “well it was served so we can’t take it off”

Yeah it was served because you took my whole plate when you incorrectly cooked my meal!

Anyway.. myself, my husband, and two children waited 20 minutes to get our change. We were treated as if we were criminals. I asked to speak to the manager about the experience. She came out and immediately had an attitude. I was never offered an apology for the over cooked meal or having to wait 20 minutes for my food while the rest of my family ate, I was never offered an apology for the condescending service, and I was never offered an apology for the issue with them overcharging me. Lynn was defensive and rude. Her excuse was that she she as the only one doing the kitchen and the front even though I counted at least 3 other employees working. I have honestly never in my life been treated so horribly by restaurant staff.

I am so disgusted and honestly heartbroken that we have been loyal customers for months and months and this is what our business means to the general manager....

I've been to this location many times and have always loved it. Unfortunately, I went on Tuesday and had a bad experience. My brother, husband, and I went for dinner. There was a waiter who was obviously new to his position and English isn't his first language. He tried so hard, but kept coming back because he didn't understand the customization on my husband's order. There were four people working in the kitchen, and we were the only table, but no one thought to come up and try to help to understand, instead you could just hear them be frustrated every time he went back to re-explain. He was working so hard as well being the only one cleaning up the dining room. He was taking out the trash, cleaning the floors, etc.

Our food ended up coming and my tilapia was overcooked around the edges, but tasted a bit undercooked. I ended up cutting it in half and it was actually partially raw, as you can see from the picture. I sent it back, thinking they would finish cooking it and give it back, but it never came. My brother, who i was eating with, asked the waiter, who told us they removed it from our bill, but didn't say anything else until we pressed. He then said that they threw it out and i wasn't getting a replacement meal. I hadn't even touched my rice yet. He asked if I wanted to order something else, but I took a glance at the kitchen and decided against it. We stopped by the drive through at McDonald's so I could get...