East of Chicago Pizza West Akron — Restaurant in Akron

The owner here is cheap as HECK. All East of Chicago pizzas price food differently. These want almost 5 dollars more for their large stuffed crust w no toppings. It is 12.99 at most East of Cs. Call and see how much it is here. Good luck dealing with customer service type things. They will treat you like we are over on Copley rd or something where people do not care what the customer says. The owners are clearly cheap. They also won't even respond to the bad reviews left by customers. You might be ok here once or twice but eventually you will be angry with them. It's a fact. ××× to clarify xxxx we had subs that had almost no meat on them a month or two ago. The other East of Chicagos were all the same...lots of meat...except these ones. We complained and were told oh well. Another time we called and they did not know how to find our address....the person on phone was upset at us because they had no idea where hereford was....44313 zip....a friend of ours called to return the food delivered....was told no....another time we called about 15 to 25 minutes before closing time....wanted to do a quick carry out...were told nope...you were closing. Thanks for responding. It was upsetting to see you had not responded to any negative reviews. Try being competitive and becoming a busy pizza place instead of closing earlier than everyone and DRAMATICALLY overcharging customers. You overtime must have lost so much business. I do not understand who is in charge of your analytical monetary advice. The economics (Which I run and family runs multiple pizza locations and other businesses) never end successfully when customers are overcharged. However, you are WAY OVERCHARGING them. Many have already caught onto this in the community. Please reconsider before over time you are permanently closed. **Changing the review...

Love the pizzas and italian subs here!

The above review was left over a year ago along with a 5 star review.

This had been our pizza and sub to go spot for many years. However within the past year, the quality/quantity of what comes on the Italian Sub has diminished significantly. This was, WAS our go to spot for the Italian Sub. The flavor is still fantastic but the amount of ingredients that go on it has drastically changed to almost non existent. The pizzas are still fantastic but we will not be going here for subs anymore. My husband was told over a month ago that they did cut back on ingredients due to availability/cost. And the person he spoke to asked for us to please come back again. So we decided to order last night. My husband called it in and spoke to Renee when he ordered. He explained what happened with our prior experience and asked for plenty of lettuce, tomatoes and onion. She said that wouldn't be a problem. We get our subs and are yet again extremely disappointed. Like I stated above this has been our go to for "The Italian Sub" for many years. A friend of ours called in and spoke to Renee, while she was apologetic she said they weigh their proportions out to corporate standards. If the below standard is their standard then they have lost us as...

My husband was granted a $10 credit by a manager the other evening because when we ordered a Chicago style pizza last week, it came loaded with onions which we did not order on our pizza because I am highly allergic to onions. Today, we tried to call to use the $10 credit & were told that there were no notes so they absolutely refused it. (Its not like we were trying to get something for free, the order would have been well over the $10 credit) Even more to my amazement the "managers" on duty today were the franchise owners Matt & Tony...yet still refused to honor what their employee promised us. Very rude & defiantly not the way to treat repeat customers, especially seeing as how this franchise just opened its doors in July. Not a great way to treat long time Akron residence that would have continued to order through this location. We will be taking our pizza ordering business elsewhere & will advise others to do the same. This location probably wont be open for long anyway if this is the way they treat the customers in the surrounding neighborhood where everybody knows each other & great customer service & word of mouth is key. Very...