New rating- after this being one of my previous favorites

Bad experience, good waitress, AWFUL manager

We arrived at 12pm on Father's Day 2024 with a party of 4. A wait was expected, and we were perfectly ok with that. We waited about 25 minutes to be seated. No problem. We placed our order pretty quickly, and the appetizer came out promptly. Then the wait started. All of people around us left, and new people came. No food. Our waitress apologized for the wait several times and told us they had a large party order go in right before ours. Understood. She came back by at least 4 more times to apologize for the wait. During this time, we noticed 1 party of 5 that came in after us be served. Then a party of 7 who came in after us, be served. We watched 3 more tables be served (total of 5 now) before I asked a passing waitress for a manager. That waitress went and told our waitress we asked for a manager (instead of getting the manager), and our waitress later came and told us she'd asked for the manager to come see us about the delay of our food, and they told her, "well, it's Father's Day". I explained that the wait wasn't our issue, but all of the other tables being served around us, was, and I requested that the manager "come see us and not send messages through you". We continued to sit and wait while 4 more tables who came in after us, were served. FINALLY, a man in an orange shirt, came carrying a tray of food to our table. He immediately started asking who had what, and I asked if he was the manager. He replied, "yes", so I explained, "my problem today is not the wait at all, and our waitress has been great. My problem is that all 9 (pointing at them) of these tables came in after us and have been served, one has eaten and gone, and we've continued to ask about our food over and over". This "managers" response, after an eye roll, was simply, "they told me about it and that's why I brought it over here. It's fresh and hot (with sarcasm), now, who had the spicy shrimp?" I immediately asked him his name, and he replied, "James". As an alleged manager, there was no apology, no empathy, and he didn't seem to have a care in the world to actually try and listen to, verify, or understand what I was trying to convey. He sat the plates down and said, "can I get you anything else?", and my fiancé replied, "the check!". James rolled his eyes and walked away. After countless visits to Kravers, countless dollars spent at Kravers, celebrations of special occasions at Kravers, and countless referrals to Kravers... my family and I will not be back... and yes it's 100% due to James' attitude and sarcasm!!! It was a fun run while it lasted, but I will not take my hard earned money to support the salary of a person who behaves like this towards customers. Too aggravated and infuriated to even eat, we boxed our food, paid the check, and allowed our elderly parents to eat some of their food, which they didn't even finish because they were upset too. We left at 2:06pm on 6/16/24, after arriving at noon. Dear James, it is always helpful to a customer if a manager simply listens, and an apology and/or explanation goes a long way. If a customer asks for a manager, sending messages back through the staff, is anything but management. Do better! Farewell Kravers! ✌🏾