Gim's Chinese Kitchen Express — Restaurant in Alameda

Gave me wrong food then told me I was wrong when I stopped by on a different day. Details - Ordered crab ragoon shortly before closing over the phone. Was ready shortly after arriving to pickup, so I was happy because it was a last minute craving. At home I noticed they looked different than typical crab ragoon wraps and inside discovered they were egg rolls. You know, shredded vegetable filled egg rolls. On another day I stopped in thinking it was a simple misunderstanding and would get corrected while ordering a dinner combo. They confirmed they wrote crab ragoon on the ticket then told me I was wrong about what I ate. Evidently they changed their typical ragoon wrap into more egg roll style (cool enough) so she assumed I was mistaken. Except then I attempted to clarify, this was something I ate. When eating this flakey wrapped item, my eyes understood the ingredients observed inside the wraps. Colors, shapes, textures and the third dimensional objects they represented. Not a cream blend of any kind. No crab parts or filler of the like. It was mostly shredded vegetable parts. (Evidently I should have taken a photo of the insides too) After attempting to explain these minor (yet significant) details, she continued to tell me I was wrong. Well, I'm sorry to say this is where I decided to leave. My energy is better spent writing a review than arguing with someone over my grasp on reality. No Gim's Chinese tonight. You don't get my patronage after that exchange. The EGG ROLLS were tasty and flakey. -1 star for wrong order after writing it correctly. -1 star for arguing over something...

I’m sad to write this because this has been my local comfort food spot for Chinese food for the last 5 years! I called in an order for takeout after reviewing the menu listed here (the only place I could find a menu). I went to pick up my food and the total was almost DOUBLE what I was expecting to pay. Whut?! The woman at the register told me how much each item was and I told her that did not align with their menu prices listed on their google page. I pulled up their google page which was still open on my phone and showed her the prices listed ans asked her to honor the prices they advertise online here. She told me the prices on here are outdated and costs have gone up. Ok. I understand that however I also believe that if you raise your prices then it’s also your responsibility to update your prices online to reflect that. She refused to honor the prices shown here so I told her I wasn’t paying her seemingly made up prices and I left. I really hate wasting food like that, but I’m also not going to support a shop that isn’t honest about prices. Sorry you don’t just get to make up your prices and not honor what you list online and then expect to keep patrons. This small shop just lost the business of a 5-year loyal...

I had picked up food here some years ago and remember food being good. Not today..I ordered the shrimp egg rolls that were just ok. I ordered the Mongolian Beef from the picture on the wall. Beef looking to be the main ingredient of Mongolian Beef right? With green onions slightly cooked with a light sauce. What I received was primarily over cooked onions (not green onions) and very small amount of beef. It looked like onion spaghetti!! It was disgusting. I went back to show them what they cooked for me. She said onion was main ingredient since beef is very expensive right now. Well…I paid $36 for egg rolls, a bad Mongolian beef dish and chicken friend rice that was bad also. They used the smallest cheapest parts of the chicken. A refund for the Mongolian Beef would have been nice. I ate part of chicken fried rice because I was so hungry and picked out the chicken for my cat to eat. I’m not a chef but I have cooked Chinese much better than this. Overpriced bad food. She did apologize and offered to fix the dish but I wasn’t going to wait another 30 minutes. Wish I hadn’t given them the $5 tip either. So for $41. lesson learned and want to save someone else from this place. I hope they get...