Long John Silver's | Taco Bell — Restaurant in Alamosa

My group of 6 (3 adults 3 kids) came in, ordered 5 crunch wraps zero special requests or anything crazy(1 steak, 2 sausage, 1 bacon, 1 original), and a couple of basic tacos with no lettuce. We were the ONLY customers in the building at around 10 am. on Monday, Feb 6th. 1 employee was on her break eating (obviously not to blame as she truly was not involved in any way and looked mortified at how we were being treated) & 3 others working in the back. The main employee we dealt with is Sade S. We received ALL of our food except the 1 bacon crunch wrap. We asked about it, and they shrugged it off. Assuming it was on it's way we waited patiently. While we all ate our food, the 1 foodless person waited. And we continued to wait patiently. After 15 minutes, the bacon crunch wrap never showed up. We had observed at least 10 orders go through the drive-through while waiting and being ignored. When asked about the missing food, we were ignored. FINALLY after waiting another 10 minutes and asking for a refund MULTIPLE times & asking to see the manager, another person from the back brought out the crunch wrap and gave it to one of our kids, not the one of us up at the register waiting for the food. By this time, we had requested a refund because they were making no effort to resolve the issue. When we requested the refund, Sade refused, stating, "we can't/we don't know how." It's not a bunch of money. Literally $6 & some change. The ONLY reason we were acknowledged was because we stated we were calling corporate. It was at that point. Sade basically ripped open the register and threw the money on the counter. The customer service, the way we were treated, was horrible and completely unacceptable. I highly do NOT recommend spending any of your money here & know that my family & friends will NOT be returning to this location. If this is how a small simple order for 6 is handled I cannot fathom how badly a large order would be handled. If this is the way they treated us, how do they treat the elderly or those less fortunate that can't afford to pay for a meal they don't receive? Zero...

Our family was traveling through and half wanted to go to Long Johns and decided Taco Bell was good. When we arrived not only was Long John's not making food or taking orders even though it was from the same counter and same kitchen... But everyone had to order at the kiosk at the counter, and acted really put out when someone would try to pay cash to them after ordering at the kiosk without a card. There were more than enough people there working, but they were all very young and were extremely too busy socializing to work. Our order was wrong, and even though we just dealt with it and ate what we received, I did however have to go back to the counter to get some things because the station that usually has the cutlery, napkins, straws hot sauce, ketchup, and so forth was empty. After I stood there for about 5 minutes with employees standing at the back of the kitchen, once the counter girl acknowledged that I was standing there, she kept talking for several minutes about how some guy was so interested in someone. When she finally came up and said "what do you need"(clearly I had interrupted her conversation), she was clearly agitated that I was wasting her time. After I told her that I needed some napkins a straw and a fork, she's slang it down on the counter and I said thank you. Her then reply was "I have to it's my job" and walked away.

I'm only giving this a rating of a 1 because I have 2 very young daughters and you taught them a very important lesson that I want them to know...a difference. They learned the opposite of how you should treat customers, and a very ill-mannered way to treat people, along with what disrespectful looked like from the public eye. So thank you for that but I'm sure glad we were just traveling and everyone else closer has other options to...

I have always loved Long John Silver's so when we were passing through Alamosa we decided to stop by and give it a try since my daughter had never had it before. At the drive-thru we were told that we would need to order inside and that the fresh fish would have to be cooked in there would be at least a seven minute wait which we were all okay with to get fresh food. After we ordered our box of fish and Hush Puppies, it was given to us about 2 minutes later and we knew right off the bat that we probably did not receive fresh food due to the time that it took to prepare. Sure enough the fish looked positively pathetic it was completely dried out like it had been sitting out all day and then they just tried to flash fry it real quick to heat it up. It was greasy but gummy and dried out. The meat inside was completely dried out and the hush puppies were completely dried out and literally the whole container of food was absolutely terrible! We would have definitely waited the few extra minutes to get fresh food prepared for us and even though it looked like there was at least seven workers behind the counter working in the kitchen I guess they were just too busy to make something fresh. Take a little time and pride when you are doing a job and make sure you do it right, even if all you are doing is serving food, at least take pride in your job and serve good food! Locations like this give Long John Silver's a bad name and is part of the reason why sales and quality of Long John Silver's has declined over the years which is really sad because it used to be...