Burger King — Restaurant in Albany

Went in for dinner right after 8pm. Tried to go in and order but the doors were locked because the lobby had apparently closed early. We waited in drive thru for approximately 10 minutes before our order was taken. The crew member taking our order was very nice but seemed rather overwhelmed. When we reached the window and paid for our meal, we could see inside where it looked like there was only the male crew member working drive thru and one female crew member taking on all of the cooking. They both did an excellent job of getting us our food in a short amount of time considering they were busy. And best of all! My food was made correctly! I'm very specific about how I like things, and usually it gets all messed up! Literally 8 out of 10 visits to this burger King with a full staff load, my orders always end up made wrong or missing something. I was ve to y pleased with my food and would give both employees kudos! I however, don't like the obvious fact that they were short staffed and expected to do the job of what should have been two other employees, at least, at this time of night and in this location. And although I understand now, why the lobby was closed, it is pretty annoying since this sort of situation (short staffed, closing early, ECT) seems to happy quite often. So for the employees in shift tonight... Thank you so much for all your hard work, and even if you seemed overwhelmed you were respectful, kind, hard working and made sure that my family was fed and happy, and that is so much appreciated! Y'all...

I swear this is the worst run fast food restaurant in the area. And that's saying something. Waited at the drive through 2 hours prior to closing for 20 minutes AT the drive up speaker. Nobody answered. I waited for 15 minutes prior to that, and one car out of the two in front of me was helped. One person got tired of waiting and didn't even put in an order This has happened twice. Hours before closing. I thought that they may only be servicing one customer at a time but no! The person in front of me that was being helped was no longer there and they just didn't want to take the order. All lights were on and I saw a worker inside while I drove past the window, and I confirmed they were open another 2 hours.... The mediocre food isn't worth the frustration and the lack of care. Maybe they aren't hiring enough workers or paying their workers enough. Honestly I will never deal with this again nor put a doordash driver through this. The first time seemed like a one-off. Twice now, it's just not worth it, obviously they don't want customers. When I have gotten food from the drive through, it's incredibly slow as is. It doesn't matter what time of day. Either of the McDonald's in town or the Jack in the Box would be a much better option to Burger King. I ended up leaving and going and ordering from Applebee's after my last encounter where they wouldn't take my order. I felt bad, the doordash driver who sat behind me the whole time was yelling through the window trying to get...

I have been coming around the later afternoon or evening time frame throughout the week but I have decided to change my dinner spot. I somehow manage to come every time there’s this heavy-set guy working. He is probably the most annoying person I’ve dealt with every time I come. I want to get in and get out type of deal, but this guy keeps me at the window with what feels like forever. It’s ironic because the line moves so slow that I am sure it’s because of him talking to everyone for so long. I understand that you want your employees to be nice and even relatable but I have no desire to talk especially for SO LONG, like 3 minutes of him just talking and trying to crack jokes. This guy gets comfortable in the window as soon as he cashes me out and all I want to do is roll my window up. He will be talking and I see that my food has been placed next to him or someone is trying to get his attention and he just won’t shut up, I have tried to talk to him directly politely telling him I am tired and would appreciate the quiet and it’s like it went in one ear and out the other. I wish I knew this guys name, he looks older, heavyset, facial hair, and just talks and talks. I would highly suggest that he’s talked to or taken away from doing drive thru service. I will savor my break from BK for awhile...