Carl’s Jr. — Restaurant in Albany

I have never had such an abhorrent experience dealing with employees. I placed an order at this Carl's Jr. location (triple checked it was correct) for them to have no record of my order at all. I asked the employee (female, slightly raspy voice, unknown name) to check to see if the store's number was correct after she sent my partner to the other location, which I assume is in Corvallis. The moment I ask for her to look at the store's number, our order appears. It's logical to say I'm upset at this point, so I request the GMs number after she starts making up excuses and having an attitude. Mistakes happen and while I'm aware of that, completely dismissing a customer and then sending them away, only to actually utilize proper resources is RIDICULOUS. You have a job to do and that includes problem solving. There was no solution offered to him or anything. Not even an apology. When I asked for the employee's name when I agreed to give her mine for a callback from the GM, she hung up the phone on me. To say I'm livid is an understatement. THIS IS ABSOLUTELY DISGUSTING BEHAVIOR. Don't work in customer service if you...

7/10/2022 at 8pm. Just went through the drive thru and ordered the #1 famous star combo, the new jurassic Angus burger combo, with 2 -6 piece nuggets. I waited almost 15 minutes. The bag came out and felt right so I didn't check. Got home and was missing a large fry with the #1 and 1 6 piece nugget. Both burgers were cold and made pourly with hardly anything in them. The fries were cold and the nuggets were hard as a rock. The employees seemed like they were doing nothing and didn't care. I will never order here again. I am very disappointed. It was $29 and it was a waste of money. I'm sorry I had to do this but I felt like warning...

Now normally I am not one to complain,but this visit I had no other option. I had ordered The Big Carl combo. When I received my sandwhich, it was like it was just thrown together in a hurry( mind you there were not alot of customers in the restaurant at the time, but as I was about to take my first bite the whole patty slid almost out of the bun, I had Thousand Island dressing all over my hands and to put it mildly, it was a mess. I very patiently approached the counter and informed the one in charge about my unhappiness. They gladly made me a new burger and all was good. Thank you to Carl's Jr. for satisfying...