Marco's Pizza — Restaurant in Albany

On last week me and my family got food poisoning from a couple slices of pizza from 2 boxes of pizza that’s all we order .literally the rest went to waste. I contacted Mr. Jerry Brantley and he act as though he was crediting my account for the $29 dollars I wasted . Called back a week later because he promised me he didn’t know how it happened because they are always checking temps so I’m like what I need to do he’s acting like he’s concerned and fixing the problem so I’m like yes just give me the credit I’ll be back later it’s only $29. Anywho I call in tonight to place an order for 2 bowls and a plain cheese pizza just to keep it simple once an again . They call me back to pay 22.00 so he basically gave me a $10 coupon when I offered to bring the receipt and the pizza back to get my money back ($29)he told me no I was fine he would have it in the system anyone that take my order would see it . I know that’s not a lot of money I just don’t appreciate having to have to pay that when I didn’t go over my price I can see if I ordered stuff with extra topping like I normally do !! Lesson learned just take it in back and get my money back !! I just feel like that’s unfair as much money me and my husband spend in there but it’s cool I’m just leaving a review so anyone experiencing same thing to know just go get your money back right then and there !! The customer service is awful and im assuming cause its owed by Jerry !! He just do stuff all unprofessional !! Pizza Hut would have never !!!

05/09/2025

I have already reached out to the owner of this Marcos Mr. Jerry . He acted like he was helpful during the call but once I called in order he switched up on me and wanted me to pay 22 dollars when I made sure my amount didn’t go over what I paid when we got food poisoning. I don’t think there’s much more he’s willing to do … he’s more worried about $22 than making sure his customers are satisfied just be mindful when you decide to go !!

Marcos Albany Ga...

We ordered delivery from this store online on a Sunday, and they called us to let us know that their driver wouldn't be in until 1:30 PM. We let them know that was fine, and confirmed delivery would be after that. By 2:30 PM, we still had no pizza even though the online tracker marked the order as on the way starting at 1:30. We called the store, who told us the order must be somewhere else because they never got it...even though there is no other Marco's in Albany. We even confirmed that the number that called us to confirm delivery was theirs, and have email confirmation of the order. The person we spoke to was not willing to help us besides essentially telling us we were out of luck, so now I'm out like $30. Would absolutely not recommend.

EDIT Well, we ended up getting the pizza delivered to us at 3:11PM, a total of 1 hour and 41 minutes late based on the estimated time online, after being told it wasn't coming. As a non-surprising bonus, it was cold. We called Marcos again telling them we weren't paying for this because we had since picked up other food, and in another unsurprising twist, they attempted to blame this fiasco on us by telling them that we gave them the wrong address, that they were understaffed, etc. After being put on hold twice and listening to more never ending excuses, they told me they couldn't do anything. I told them I would be disputing the charge on my credit card. They then told me they would refund the pizza, but only after sending the driver all the way back to pick it up, clearly attempting to guilt-trip me. All-in-all, if I was trapped on a nearly deserted island with nothing except one lone Marco's Pizza transported from Albany, I would sooner chew off my own limbs for sustenance before dealing with that horrendously awful restaurant again. To anyone reading this, literally any other restaurant in Albany would be a better place to go to. Even picking up food lost on the side...

Marco's Pizza is Albany, Georgia's superior independently owned chain pizza service by far. Every employee working at Marco's are performing with an outstanding level of customer service and efficiency. There have been numerous occasions where i ordered a pizza past their normal delivery hours and sometimes out of their delivery territory, but they have never failed to make sure I receive a high quality pizza in the timely manner that they quote. The massive success Marco's is experiencing with food quality, customer retention, and customer service starts at the top with Mr. Princeton White. Mr. White is one of those guys that when you meet him, you feel like you've know this guy your whole life. All of Mr. White's employees and customers love him to death, and that is one of the first things you notice when you walk in the door. In addition, Mr. White takes the personal responsibility of working in every department of his business. From taking phone orders, to making the pizzas, to deliveries, and even working events from the food truck, Mr. White is as top notch as they come in the restaurant and customer service industry. So, before you order your next pizza, be sure to contact Marco's Pizza, and I GUARANTEE that you will be satisfied! Marco's Pizza and Princeton White, thank you for your service to our community, and keep up the...