Burger King — Restaurant in Albuquerque

I went to Burger King today to claim my free Whopper from T Mobile Tuesday. It was not a great experience. You need the BK app to redeem the offer, but it wasn't working after I installed it. I thought "surely that's just a formality and they'll still honor the offer" since I could prove I have it from T Mobile. Apparently not.

The cashier was nice enough when I explained my situation, but when she called her shift manager for help, she simply told me to try ordering via the app. I reiterated that the app wasn't working and told her what I had tried. Her reply was "Sorry, that's how it is". Period. No offer to help, no apology, no acceptance of the offer. Granted, it was busy and for all she knew I wasn't a paying customer (though I was going to purchase additional items), but wow is that terrible management. I say this having worked in food service for 6 years.

I wasted my lunch break trying to get the app to work and by the time my break was almost up, the line was long and I didn't particularly feel like giving BK my money at that point anyway. Terrible app and unhelpful management. Just go to Arby's. They have better food and cooler...

There is NO excuse in 2025 for taking an order, repeating an order, visually seeing it in front of you, and STILL GETTING IT WRONG. At a certain point, when do we start holding these companies responsible for being nothing but greedy and lazy? Not necessarily blaming the individual employee; it's not your fault you're not being properly trained or overseen. I managed a Burger King through college and could not imagine taking zero pride in my work or my location like this. I don't care you gave me a free sandwich to apologize for not giving me severely overpriced cheese on my sandwich for the THIRD TIME at the SAME LOCATION. Not to mention it has happened so many times at locations across the US that I have encouraged my boyfriend to sit in the drive through and check for this specific instance every single time, or he would have brought home a sandwich that disappointed me and was too late to return. BK is sending a "screw the customers" message real strong with this location. Do better than giving me something I don't want and didn't order that costs more than an hour of...

Last night around 8 PM, I had an extraordinary experience at Burger King in Carlisle, all thanks to Lupe, the assistant manager. Despite the frenzy of a bustling drive-thru and dining area, I was amazed by Lupe's incredible efficiency. Her ability to remain calm and deliver exceptional service with a smile was truly impressive.

Lupe's leadership was evident as she efficiently managed her team through the busy evening rush. Despite the challenges, her positivity and dedication shone through, creating a welcoming environment for everyone.

To the management: Lupe and her team deserve the highest praise for their hard work and exceptional customer service. Even during the peak hour at 8 PM, Lupe's efficiency, smiles, and professionalism made a significant impact. Please convey my heartfelt congratulations to Lupe and the entire team for their outstanding...