Dairy Queen Grill & Chill — Restaurant in Albuquerque

Tonight I went to this Dairy Queen on the way home from work to buy my girlfriend and her grandma blizzards. I ordered the strawberry cheese cake and a Carmel truffle blizzard. After getting home I realized the candy (chocolate) was wrong. The blizzard was rushed and had vanilla half ways down and not even blended! Mind you I live by Montgomery and San Mateo. Only reason why I stopped there was because it was close to my job. The manager, a lady named "Mena" answered when I called and claimed she made it and made it wrong because they were "busy". I kindly asked if she can fix this, never raised my voice once. I treated her with respect and was disrespected in return. She said I have to drive all the way back over there which mind you, its a 20 min drive and bring back the blizzard. Why do I have to do this when she's the one who made it wrong and admitted to me that it was wrong because they were busy? After requesting to speak with supervisor, she raised her voice at me saying I'm not doing anything until you bring it back and she hung up the phone on me. This is the worst service I ever experienced. Not only did I pay 4$ for the wrong blizzard that she admitted to messing up but then she wouldn't fix the issue unless I brought it back and then hung the phone up on me. It is Saturday night at 8:45 pm and corporate is closed until Monday. So not only did I waste 4$ but I was treated like dirt! This lady is very egotistic, and didn't even let me have a chance to speak without speaking over me before hangin up. They charge a lot for ice cream, so I expect to get what I paid for. If you want to be treated like trash go ahead and come here but if you want to have a good experience I suggest you go somewhere else. I will call corporate Monday and report this. As of now Ill take the lost and try n forget this awful experience I had with this manager named "Mena".

Here is a few pictures of the "Carmel Truffle" I got which is not the product I got 2 days ago.

Hopefully Dairy Queen will see this and respond and hopefully have a talk with this very rude lady about how managers should treat there customers. I never once felt the disrespect I felt tonight. She literally raised her voice saying "bring it back or it's your lost" and...

The man who owns this establishment is very undermining, stereotypes people who go there. An example I was short by 28 cents which I had dropped I kept apologizing and the assistant manager SD no worries and the owner spun around screaming "no no no! People like her will take advantage of your kindness the moment you give in like that". Mind you I've never been in this situation and am a blizzard addict and had gone once maybe more a day for almost a year (I know gross but the chocolate cake blizzard, omg...) totaling 1975.00$ OR MORE I HAD SPENT! This isn't including my additional friends and family I would make go with me daily too. .. he's such a jerk the other day I drove my scooter through around noon and he swore at me saying this was b.s, and I'm not allowed, even though it's only noon and my money was in my seat compartment, to turn and get off my bike in drive through he yelled at me and the girl at the window! Well a couple cops were dining inn and ran up to offer their assistance from the way he was screaming it was unbelievable. However the other employees and assistance managers are outstanding, patient and he doesn't realize just how...

I ordered Puppy Chow blizzard through the drive thru and took one bite of it decided immediately it was not something I cared for. I drove right around and went into the store just to ask politely if I could exchange the whole medium Puppy Chow blizzard for something else equal to same cost. The manager rudely said no without any reason at all. I asked please and he said no sorry. I then offered to buy another blizzard and he without hesitation allowed me to without reconsidering and acknowledging how ridiculous his customer service skills were at this time. Been going there since the previous owner ran the business who was a one of a kind gem. I’ll never go back to this place of business. Recommendation to not stereotype people or location you serve in. He rudely said he has lots of problems around there and clumped my issue with all the other issues that comes along with that particular neighborhood and customers that come in. I visit that location once in a while and never have problems or requests. So sad to know the owner of this place has biases and lacks customer service skills. Just to pinpoint the exact location Kathryn and San...