McDonald's — Restaurant in Albuquerque

Placed an order on the mobile app. Picked up my food in the drive thru. Got home, realized they forgot some of my food. So i called and the kid told me i had to get the refund through the app. I search the app, theres nothing. I do a quick google search and on McDonalds website it says to contact the store for in-store and mobile order refunds. I call back and a “manager” answered. I explained my issue and the “manager” tells me i have to call the tomorrow morning because she doesnt know how to refund through the app. She then tells me she needs approval from the GM, she allegedly calls the GM and they approved my refund. Then she tells me that i have to go back to the restaurant to get my refund. If i was gonna go back to the restaurant i wouldve just gotten the missing food. Terrible management. Bad communication. Lack of basic knowledge of how their...

If I could give this store a 0, I would! Went in and ordered off the kiosk, which I thought would be faster, 2 sundaes one chocolate and one carmel. Sat down to wait for our number to be called. There were 2 families that ordered from the kiosk after us and 2 at the register. The 2 at the register ordered shakes. 10 mins go by and still nothing, and so as an employee was walking by, I inquired about order, and he said let me check and never asked, just continued to work. 10 more mins pass and I went to the counter to find out what was taking so long, the young man at the counter tells me it's a kiosk order and sorry the ice cream maker isn't working. I know, not surprised and I'm not upset that it's broken, I'm upset that nobody told any of us and still proceeded to sell ice cream when you knew damn well you...

Went in with my family today and I ordered a double cheeseburger with no pickles. I received a mcdouble plain so I went up to the counter and showed them my receipt. The manager who had been talking on a cordless phone the whole time went to the back still on the phone and continued to make my burger with her bare hands. I then was pretty disgusted and said I will not eat it because I saw her make it that way. The manager then rinsed her hands (no soap), put gloves on (still on the phone) and keep making burgers. She would hold the phone with her gloves then make more food. Well I waited another 5 minutes as she continued to do this and I gave up and asked for a refund. I was so disgusted and as a manager, she should...