Neko Neko — Restaurant in Albuquerque

I came here excited… there is another place in Carrollton Texas called somisomi it’s delicious. I was looking forward to trying this place. My encounter with the young man at the register was not so good. I ordered the cup with half and half flavor with taiyaki on top. I don’t know how he got my order mixed up there was only one couple behind me once I made it to the front of the line and no one in front of me waiting. I was given a ice-cream filled taiyaki which is not what I ordered. When I kindly tried to tell the person who fixed my order that my order was incorrect I was interrupted my the man at the register and he told the guy to “just give me a empty cup” I was dismissed after that. I won’t be coming back. Customer service is huge to me. I spend my money where customer service, kindness and quality is the standard.They both should have taken the time out and...

I understand they have very limited space to work with but for a stand specializing in Taiyaki especially when it's the one most advertised when searching for a Taiyaki place it's very lack luster . I've been to mall kiosk with small spaces who managed to have fresh full size warm Taiyaki . They would use the warm taiyaki grill pan for the cones as well just cut open the mouth and it conserved space without diminishing the fresh aspect that shouldn't need to be asked for but expected . And the small space shouldn't limit the filling for hot taiyaki . You have multiple topping for the cold serve that can double as filling for warm served . Such as oreos. Just came to Albuquerque and so far the quality of food and service here is just as this place represents. Very little options with little quality. The prices would be fair if the product...

I have been coming here for the longest time but I am REALLY disappointed in my latest visit. I arrived at around 8:20 PM (closing time was at 9:30 PM) and there was a huge line. The line was not the problem, the problem was that I waited until 9PM to be attended and told that they were out of tayaki and 2 of their most popular flavors. Mind you there was 3 or more people working at the stand and NONE of them had the decency to tell all the people waiting in a long line that they were out of Tayaki which is their most popular item and the whole point of going to this establishment?! They should have just closed early. Might as well go to McDonalds & get a cone for $1 instead of spending $7 on vanilla & chocolate soft serve which were pretty much the only flavors left at that point. What a...