Popeyes Louisiana Kitchen — Restaurant in Albuquerque

Waited for 30 minutes in the drive through. There were 4 cars ahead of me when I placed my order. This is a relatively short line to what I usually see when I drive by. When I finally arrived to the window, I was told that if I wanted the other two pieces of chicken that I ordered 30 minutes ago in the drive through, I would have to wait an additional 20 minutes. They explained that they were short handed. I said that I totally understand being short handed, that’s not a problem. I do however take issue with the fact that you only have 3 of the five chicken strips. If you could make three, why could you not make 5? That does not require extra personnel. I was told that they don’t count the strips when they put them in to cook. Also not helpful. Now you are either wasting food (to sit under a heat lamp) or are not making enough food for your orders, resulting in 30 minute wait times in your drive through. I was then told that there would be a 7 minute wait time but that now it was probably less since I was talking to the manager. I asked for a refund for my wait and was told that she would give back my money but then would receive no food. I waited for my food. 40 minutes from the order box to...

It was definitely not the best experience but I guess I've had worse. The blackened chicken strips were delicious. If I went back, that is what I'd get. My son ordered a 2 piece meal and got 2 (very small) legs, mashed potatoes with gravy, a biscuit and a drink. It cost $6.50. Ridiculously overpriced. The chicken was basically battered covered fat (like that yellow gross gelatinous fat) so he was grossed out and spit it out. Then he moved on to the mashed potatoes and when he took the lid off, there was an organ- looking thing right on top, complete with veins (probably a heart?) Now he was completely disgusted and totally lost his appetite. I brought the meal back up to show the manager and he said sorry but that was it. When I told him that was a complete waste of $6.50 he asked if we wanted chicken strips instead. He packed some up, along with more of the organ mashed potatoes and threw in apple pies. I honestly would have much rather had my money back. He never offered a refund and I believe he should have. The employees were nice enough but when a customer has such gross food, I don't think a refund is too much to offer. All in all, we don't be back (or...

One of the worst experiences of my life. I would give them negative stars if I could.

I placed an order through the app. I got there about 20 minutes after I ordered. They were insanely busy. No problem, I was patient as they printed my order once I arrived and hung it up. I am very, very patient when it comes to busy and stuff. I was there 30 minutes when they started calling people who went in way after me. So I went and asked about my order. I saw them move it from the END OF THE LINE and start working on it. I waited another 20 minutes as more people got there orders. There were TWO other customers that commented on me still waiting. They came in after me and already had their food. I'd had enough and asked for a refund. She starts apologizing and saying it's busy. I told her it's because they had my order at the end of the line and started working on it 20 minutes ago.

I'm going to file a complaint directly with their corporate office, as well. I was there 50 minutes, and if you add the 20 minutes it took me to get there, it was an hour and ten minutes after I placed my order, and they still didn't have it ready. That's not busy, that's...