The Paleta Bar West — Restaurant in Albuquerque

The two times I’ve been to this location the service has been ABYSMAL. Slow when it’s not busy and the workers have been rude. This time there was a group of random kids and a man filming. I watched as the worker “taught” the kids how to make the Dubai Chocolate. I noticed that the kids DID NOT WASH THEIR HANDS and DID NOT PUT GLOVES ON! I was absolutely flabbergasted to see that the kids were making another costumers order. The man who’s order it was said something like “it’s gross to have people making these without gloves” and the worker said nothing and the kids snickered and the man filming said “it’s too late now.” Horrible experience and icky to see paying costumers food being made unhygienically...

I have been completely obsessed with this place! I moved to ABQ a little under 3 years ago and The Paleta Bar was one of the many places on my list to try. When I saw they were opening one right behind my apartment complex my husband and I were so excited! Everyone who works here is so nice and welcoming! I’ve been obsessed with their agua fresca’s and fruit con crema but yesterday I finally tried a pistachio paleta with white chocolate, piñon, crushed pistachios and strawberries. It was seriously so good and something that I’m going to want any time I’m in the mood...

I write this review with some hesitation.However it needs to be written. I went here specifically to get dubai chocolate covers strawberries with which I had a previous amazing experience; however today after I ordered, the worker that prepared and handed me the food apologized for walking slow. When I asked if everything was okay, she responded that she was in pain from hemorrhoids. I'm saving.I am not trying to publicly shame this person but it is not an appropriate comment to tell customers while you hand them their food you...