Chadwicks — Restaurant in Alexandria

This place has the absolute worse customer service I have ever experienced in my life. Bear with me as I explain managements inability to accept accountability for a mistake made on their end and the lack of professionalism displayed by their manager Shawn. Shawn is incapable of effectively communicating and should not be in management. I hate to think how he treats people that report to him. He is condescending, aggressive and childish. I cannot imagine this is the first instance in which he's behaved in this manner and it is unacceptable.

At any rate, what brought all of this on was a large party reservation that I made for 50 guests, 5 weeks prior to the event. I was informed by the owner Trey less than 2 weeks prior to the event that they do not take large party reservations of this size and the person who made the reservation was inexperienced and should not have accepted the reservation. My response was though I understand they don't normally take reservations of this size, it places me in a very difficult position considering I have less than 2 weeks to try to find a new location. At first, I was offered an apology only. I again expressed that something more should be offered especially considering I am only in this position as the result of an error made by an employee NOT me. Trey then offered to try and find another restaurant that could accommodate my party size. I received a call this morning from Shawn that Trey reached out to a few restaurants and one in particular may be able to accommodate the reservation provided we agreed to a buffet style brunch to which I said what fee would be charged for the buffet as of course I am concerned with the cost considering my original reservation with Chadwick's allowed for us to order from the menu. Shawn's response was that was never going to happen. My reply was, what do you mean by that as that is what was offered when I made the reservation. He then says, yes, by an 18 year old. I'm confused because this 18 year old worked at your establishment. This 18 year old set up a reservation and this 18 year old was allowed to answer the phone at your establishment and make a large party reservation. And for some reason this is somehow my fault. I expressed that the lack of accountability is quite disturbing. At this point, Shawn begins to raise his voice, speak to me aggresively and very condescending. At that point, I told him I will no longer communicate with him and to please have Trey call me to discuss further. I am completely appalled by Shawn's behavior and will never visit this...

i heard many people vouge for nick so i think one time i overheard he was giving up his tips until a noble goal i didn't hear all of was achieved so when i was fresh out of the army my dad said maybe i'd like going to the bars at first i didn't know what i was talking about or how the norms were (first thinking i couldn't afford it or other issues) so i tried it out um basically this place immediately helped me so some of that was later i learned people can end up going to 'specific' bars some of that being me with the music stuff (birchmere black cat 930 lincoln capital one arena rock and roll hotel before they closed o'shaughnessy's to name some fillmore silverspring) so what was really impressive was on one of my first visits here i run into rory sheridan who was starting off his dc music campaign back then he was in loud boyz and i got to chat with him a few other times i saw old classmates and another big one was when i heard there was 'reunion' night before thanksgiving that i self invited myself to um yeah there were times too where people could be mean or i didn't fit in (but got directions to where i may be a better fit with less issues and drama) um so it's old town some of that being the nearby feeder schools for that west potomac mount vernon bishop ireton being the ones i was familiar with um oh when i was coming here it was a pretty good time that was when i'd sometimes take alexandria yellow cab (or metro access for a while and get dropped of discretely further because i was embarrassed for disability) um the whole tourist stuff over here and being too familiar as a regular and people being territorial who knew i'd sell my house but i think i actually did very well on that deal um so the party kept going for a little while remembering times during that like the rg3 redskins or even jt's meetup group some stuff like new years or just regular weekends later on i got on more with other places flying fish before they closed or o'shaughnessy's before i quit drinking so yeah this is a sports bar i think it's next to a bicycle shop off the street where the ben and jerry's i used to work at is and many other walkable bars for bar crawling union street pub fish market it can be a real good time where too the good sides can be downsides also i definetely was hosted well treated with respect and firmness too always some thing i didn't know or want to...

Truthfully one of the worst dining experiences i’ve ever has. I came here after deciding between a few different restaurants in the area and this was the only one without a wait; a red flag I should’ve noticed. The hosts were all sitting and chatting when we arrived but sat us promptly. The server dropped off waters and didn’t say hello or have any actual introductory conversation. When I asked him what was in the “Blue Crab Dip” besides Blue Crab he said, “i think bleu cheese, that’s why it says blue.” It was obvious the crab dip wasn’t going to contain crab and bleu cheese but I didn’t question further because it was obvious he didn’t know. Servers should know their product and be able to know what’s on their limited menu. We order 2 appetizers and 2 entrees. My partner asked for an extra patty and we were told that they don’t have an option in the system for an extra patty so he was going to put it under a different item for an extra $7-9. Weird but okay. The first items that come out are the entrees, minus the extra patty; which we are told we would have to wait for. I had the jambalaya and it was terrible. The chicken - every single piece - was rubbery and disgusting , as if it was a week past the best buy date and/or was previously frozen. The rice felt dry and the number of huge onion slices was appalling. My partner had nothing good to say about his food: the burger, mac and cheese, fries, and wings. His only comments were that they tasted like bland basic versions of the food. After he was 2/3 done with his burger, the second patty came out and he politely declined. The appetizers come ~5mins after the entrees were dropped and we are told it’s because my partner wanted the wings crispy… yeah okay. The Blue Crab Dip had absolutely no bleu cheese to no surprise but didn’t tasted good and was rather questionable. I sent it back and got the fried green tomatoes, which are also a dish you should go without. Do not come here unless you want your appetizers after your entrees, flavorless old food, and poor service. It doesn’t matter how nice a server is, they should know what’s in the dishes on the menu and how to course...