Emmy Squared Pizza: Old Town Alexandria — Restaurant in Alexandria

My Friend T who has been to the DC location recommended that we get some dinner and drinks at Emmy Squared in Alexandria which is closer to home, so we made reservations for Friday July 2nd @6pm. We arrived and were greeted nicely and seated quickly. We ordered some drinks to start and it came within a few minutes, sad to say that was the high point of our experience, it was downhill from there. We ordered Pizza and the Le Matt burger to start, I was eager to try the pizza as T highly recommended it. After 20-25 minutes without our food being brought out, we ordered another round of drinks and patiently waited. After about another 15 minutes of waiting, we noticed that a few tables around us which arrived 15-20 after we did had already gotten their food and drinks while we were still waiting for our meals and second round of drinks. At this point, we were frustrated and called on a waiter to politely notify her that we did not get our meals yet or our second round of drinks and that our waitress had not come by to check up on us since we arrived but was present. Our drinks arrived 5 minutes later, by this time we had been seated for 45-50 minutes. We waited another 15 minutes and called the hostess to ask for the check when we noticed more tables around us that came long after us were being served. At this point we were frustrated and felt ignored by the staff, I've never played the race card, and honestly rarely leave reviews but we were the only people of color eating in Old Town at Emmy and I started to think it was the reason we didn't get the customer attention like the other patrons and that upsets me. The host was sincere, apologized and comped our drinks, we declined the offer to wait for the food as it had already been an hour waiting. The host apologized, offered us $100 gift card, we accepted the apology and the gift card. When we checked the gift card balance a day later to plan our next visit, it was ZERO!! My friend T emailed Emmy and they said they would take care of it. One week later, no reply and still no update to the gift card balance! Honestly, I hate to leave bad reviews as things happen and I like to get people benefit of the doubt but MY experience was that of customer disservice. I won't patronize a restaurant that ignores me while providing prompt service to those around me for reasons I hate to imply. I won't be recommending Emmy to any of my...

We will NEVER return to this restaurant! I am surprised that Frank still has a job after the complaints he has received. Also, after reading all of the bad reviews, it's surprising that they haven't resolved the recurring theme of their poor customer service. It was not crowded at all, and we were seated outside quickly. However, after 20 minutes, Frank hadn't come back to take our order. My friend went in to tell him we were ready to order, but he kept talking to some friends of his. I went in and told the hostess we were ready to order, (Frank was behind the bar at this time) and she sent someone else out to take our order. That someone seemed slightly irritated and scribbled our order on a paper menu. Three of the four of us were going to eat the salad and pizza we ordered, but the wait staff/mgr. was upset that someone from our party (WHO WAS VEGAN AND COULDNT EAT THEIR FOOD), brought VEGAN food from down the street. We apologized profusely, but they made it clear they weren't happy and not to do it again. We waited an hour and still did not have our pizza. As other reviewers experienced, people that came after us were getting served and leaving! I saw the two managers looking at us and pointing over at us. I asked if there was a problem and they said no, just that we should not have brought food from another restaurant. Long story short, after complaining, the pizza finally came out. The one male manager whose name I did not get, was the only professional there and removed the cost of the pizza and apologized. Honestly, for the wait and embarrassment of the big deal they made over the outside food (we were sitting outside btw), they should have comped the entire bill! They were more worried about the food we brought to the outside table, than their terrible waiter, Frank. We even informed Frank that someone was getting food from another restaurant... at that point he should have said, sorry, but they can't bring it here. We would have understood and...

Yes! This place will be on repeat!!

Just stumbled upon this place on King Street, and boy am I glad we did! After hanging out in old town, Alexandria and walking around touring shops, we were starving. Most of the restaurants were crowded with long waits, but Emmy Squared seemed to have had plenty of tables and seats. Not to mention the bar was open and no one was there as well. I was beginning to think this was a bad sign and a red flag, but it was explained later to me that they get a large number of takeout orders instead of folks eating inside on some night. Good this for us because….At first, we started to walk away, but I am so glad we did not. We enjoyed a relaxing time at the bar over several drinks that were on point …:.and strong might I add. Also, we ordered several pizzas to go.

The vibe and atmosphere was very laid back, casual and nontouristy or crowded. Just like I like it and something that you will find rare in this section of Old Town Alexandria due to the tourist crowds. This made for an enjoyable experience as well. The staff was friendly and very helpful. Both the drinks and food delicious! The pizza is hands down one of the best in this area of VA and I would even go as far to say…. The DMV! Hour ago items came out in no time and due to the smells and warmth of the pizza box, I must say I couldn’t resist. I dive in on a couple of slices of pizza at the bar and was blown away! The pizza crust had this crispy, chewy buttery edges that were to die for, and the toppings (including the meats and veggies) were plentiful. To top things off I asked for extra sauce and the cook did not disappoint. There was sauce and cheese everywhere…. And, oh so good. The portion was more than enough to enjoy while in the restaurant and there was plenty to take home. Everything about the visit was awesome and a great experience. I plan to definitely come back when in the part of Old Town Alexandria again and...