Dunkin' — Restaurant in Algonquin

I've been waiting to hear back from Dunkin' Corporate since I complained in late March. Simply asked why the counter person would drop my iced donut upside down in the bag. I remarked that there must be a manual somewhere that instructs someone to place the donut with the topping Up as if you were ordering a pizza. Cody, the manager, got in my face and told me that I can't talk to his employees that way, to get out and never return. So, here I am, just shy of 70 years old and feeling like a Thug! I finally got thrown out of some place. A younger me would have thought it'd be a bar or strip club, but no... it's Dunkin' in a gas station in Algonquin. Now, when I crave a donut between naps and doctor's appointments, I'll go elsewhere. Just curious if my lifetime ban is just for Algonquin? Or am I banned nationally? Just...

I shouldn’t have to wait over an hour to get my drink!! How to take my kids to school and then end up being late because of Dunkin!! this Dunkin’ Donuts should never be understaffed. Why is there only one person working early in the morning when there should be at least two or three people working especially since the Dunkin’ Donuts is next to a gas station there’s gonna be a lot of people coming in and out. if I could do no stars, I would because this happens all the time. And high school students and people who work and they’re not even working a shift coming in and just taking his stuff, while the person who is working, is sitting here, struggling with all these people. This is not professional, and this is not how...

Four cars were in the drive-up, so we went inside to get the Halloween Munchkins Bucket on Sunday. Two people were in line. Only one young girl (Gracie) was working, but she was efficiently going back and forth between waiting on the drive-thru and the inside customers with a great attitude, no less. She apologized and said getting our bucket might take a few minutes because she was the only one working. We had no problem waiting and understood her situation. But we got the bucket quickly because she was very organized. She deserves a raise or bonus for doing that all on her own. Where was the manager? Poor girl should not have had to manage that...