KFC — Restaurant in Algonquin

Just picked up dinner for the family and was so impressed with Suzi and her team. I pulled into the drive thru and when I asked about some online coupons they had available they were super kind, explaining that I had to order them thru the app in order to get the discounts. I told them thank you for explaining and that I would pull out the the drive thru, place the order and come back thru when it was ready! They actually seemed shocked that someone would do that instead of yelling at them about the procedure and thanked me! When I pulled back thru the drive thru one of two of my orders were ready so they asked if I could pull around by the front door. They were soooo busy too! People in the drive thru and people going inside. As I watched, they seemed to get people thru both lines quickly. People walking out of the restaurant seemed happy! When Suzi brought out my order, she brought it out with a smile and apologized for the wait! There really wasn’t a wait! I told her that het whole team was doing great! She mentioned she was two people short today so that made her happy to hear that service wasn’t suffering!!! Keep up the good work! You guys rocked it today!! Btw…. Dinner...

Avoid this place if you want to like KFC

If prior planning prevents piss poor performance, they have no prior planning. That must be why the area manager has her contact information on the drive through window.

Ordered a $20 fillup with the sides, four biscuts, and the $5 popcorn chicken. My bad experience started when I noticed I didnt get a receipt when she handed my card back. Got home to find out we're missing the biscuts, and they didnt place the receipt in my bag either. Call them and they ask for the receipt, i tell them they didnt give me one, say come back and get the biscuts, I say what else are you going to do for me, she says two biscuts and a side. I say ok, but I get there, and get home to find I only have two biscuts, not my original four.

When my wife called them back, the same girl got very rude when she asked for the receipt number and the number for the area manager, wouldnt give her any of the information, AND HUNG UP ON MY WIFE!

Now I have to drive out there a third time to get the number so I can tell the area manager we're never going here again, and...

We have been going here for years with middling luck in finding decent food. We got some fried chicken here for Thanksgiving and my family did not enjoy it. It was a really depressing experience. The chicken was dry and seemingly old. It's supposed to be juicy and crispy and it wasn't like that at all. There needs to be more breading on the chicken as well.

Buying food shouldn't be like a gamble at the casino. This is not even cheap food, it's expensive, and they still have the audacity to serve trash. This is also an unfortunate condition of all fast food restaurants these days; when I get a craving for fried chicken, there aren't any places that I would trust to serve consistently good food and it shouldn't be this way. I would not recommend this KFC until they start to manage their workers well and cook their food properly.

We had told them years ago that they need to step up their act and it looks like they continue to make bad chicken. If KFC restaurants go out of business, it will be because...