Buffalo Wild Wings — Restaurant in Algonquin

I recently went in to pick up an order I placed online. Upon arriving at the counter 6 different employees came by the register but not 1 (not even the manager) acknowledged my presence. I'm a Gen Xer, so I thought it would be appropriate for any of them to look at me, smile, say Welcome to Buffalo Wild Wings, I'll be right with you. But nope, didn't happen for me or any of the other 8 people there picking up orders. While I was waiting for my order, I observed the associate Keira being wildly annoyed by anyone she had to interact with while she chomped on her gum. A family came in to dine and she never once said hello or gave a greeting she just went into are you dining in, high top or low top (again while chomping on gum). When my order was finally ready, I checked to make sure it was right. My wing order had the incorrect sauces. Keira told me because I placed it online there was nothing she could do. When I placed the order online, I selected 3 sauces so I'm not sure why I didn't get 3 let alone any of the correct ones I selected. I was able to get the attention of a different girl who at least gave me a small side cup of the correct sauce. I understand that restaurants get busy, I mean after all the dining room was empty and they had 8 customers, but I do believe there should be some baseline customer service or basic manners in play. If that isn't important to you, then just skim over that part of this review. Regarding the food, the sauces on the wings weren't right, the side sauces weren't right, the appetizer portions of curds and onion rings looked more like side orders, the food was cold and mediocre at best. So, if you don't mind bad service and low-rate food, then this is a 5-star establishment. If either of those things are somewhat important to you, then I would suggest seeking an alternative. Either case, I suggest Keira get some basic customer service training and throw her gum...

Go to Red Robin or bulldogs if you are in the area. If you really want bdubs drive a bit to find a different one. The service and experience here was so awful. It started with us calling there and asking how long the wait time was and they let us know it was 5 minutes. We go there and had to wait 20 plus minutes which you know what fine maybe they didn’t have availability to seat all 10 of us but them not being upfront with us already made this experience not all that great to begin with. We then sit down and wait another 15min give or take to get our drinks and another 15 to actually get our drinks. The waiters Carli did a horrible job attending to us from taking our drink orders to brining the drinks to us. We had to ask someone else if they could bring our drinks. We then waited more than an hour to get our food. People who had gotten their way after us were getting their food. We then asked Carli our manger to cancel our order and just charge us for our drink and 1 persons food since only 1 person got served. Carli let me know our food was on its way out. I specifically asked her. It’s on it way right now like I’m going to sit down and my food is coming. She said yes. So we waited longer and no food came until we got up and as we are walking out our food comes. At that point we did not want our food. We waited so long and had to go. It ridiculous that they made us pay for our food when we had asked not since our food wasn’t ready. They were wanting us to wait for our food when we told them we couldn’t. This is where Carli the waitress could have had better communication with us. Had she checked on us and been more upfront with us things would have gone a lot better. There are things that I can add to this but just want to get my point that you should do not go here and if you do, do not get...

08/30/21 - Today was the 2nd time I had a less than positive experience with the young man at the front register. The 1st time I figured maybe he was just having a bad day. Tonight though showed me that this is just how he is.

I went in to pick up an order I had placed online. As I was standing at the register waiting to be noticed this young man with shaggy brown hair came from around the corner and threw 2 little brown bags (carrots and celery) in the register area. Without acknowledging me he then proceeded to occupy himself with a piece of register tape that he had torn out of the printer. He didn't address me until the very nice young lady working the takeout expo asked him to. He then tossed my order up on the counter and told me to have a good night.

I've worked in customer service all of my life, and this young man has NO business working any job that involves interacting with customers. First off, you don't throw items around in front of your customers. I know it's just a bag with veggies, but I paid for that, and I don't want to see you tossing my dinner around. Secondly, when you see a customer standing there, the decent thing to do is greet them and see if they need any help. Your co-worker shouldn't have to remind you to do your job.

I placed my order online and there is no option to request an extra cup of ranch, so I put my request in the 'special instructions' section of the online order form. Not only did I not get an extra ranch, I didn't get any ranch at all. When I got home I realized that they had given Bleu cheese instead, which I don't care for.

All around this experience was not what I was hoping for after a long day. I'm giving 3 stars based on the fact that the wings I ordered...