Wawa — Restaurant in Allentown

So I just called wawa on 15th street because either was trying to place an order on one of the apps and the girl told me they turned it off and when I asked since when the girl that answered told me "well we don't do it for just anybody" now my frustration is that last week I went during night to order some food with my friends after work, it took more than half an hour for a club sandwich and when the girl at the counter gave it to me she told me "I'm so sorry, the online orders keep coming in and we can't stop them, for ever person that orders inside the store, we get 3 orders from apps and those orders thems to be multiple items so we're doing the best we can" Here's the catch, there were 3 employees behind that counter that night, tops I was just in that store this morning and yesterday around 5 in the afternoon, why are they putting 10 people during the day and 4 during the night if they know it gets so busy and then refuse to at least give them the break of turning off the online apps so they could at least keep up with the orders of the people that actually come into the store to order? There's that corporate greed...

There was a manager who was distracting one of the two people getting orders ready by talking about “being from the hood” and “knowing people”. They kept disappearing into the back area and coming back out while only one male was left to make all of the orders. During that time, the manager kept getting louder, speaking inappropriate mess and not doing anything to assist while the other woman left the are all together. The Manager approached my wife and got really close to her person and commented on her ring, gave me a weird look and walked back to the prep area and was making snide and innapropriate comments about my wife and I being gay and a mixed couple. The fact that this manager assumed I was just white because I’m light skinned was highly disrespectful! Then, our food had been sitting there ready for over 15 minutes before a couple people showed up to help and finally called our order. They are very disrespectful and highly unprofessional. Next time I won’t be filtered and may react to the ignorance, as I too come from the hood and...

Normally I don’t go to this location as much or order from there but the one night that I’m exhausted from work, stressed and going through a lot, I decide to order through DoorDash. They send me a bowl that was literally not filled up at ALL. I’ve worked for Wawa before so I know how it’s supposed to look and how it’s supposed to be made and it was so lazily done that I sent my friend to go there reorder a new one. I called the location and explained everything as professionally as I could. I work in customer service so I know how to talk. One of the workers who made this order was so disrespectful because my friend explained why we were upset at what was received and she says “well she should have cooked at home then if she wasn’t happy” Highly unprofessional. Never coming to this location again unless I absolutely have to and it won’t be for the food. Like, look at the comparison from what they sent to after they fixed it and added “extra” for the...